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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
SAP and Qualtrics Collaborate to Advance the Field of Experience Management
Digital Technology Is Redefining Healthcare Services, With Key Stakeholders Driving Innovation
Australian Bank Uses Technology from Khoros to Improve CX
Dish Network and Ting Fiber Are Wavelo’s First Two Customers
Mobile Features Will Allow Brands to Connect With Customers Anywhere
New Research Reveals that More than Half of Worldwide Hotel Employees Are Considering a Job Change in 2022
The Combined Organization Will Reach Millions of Organizations and Patients
Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
The Microsoft AI Leader Brings Vast Experience to Her New Role
Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
Employees want more flexibility. 87% say they want to be in control of their schedules and have their performance measured by results.
Alliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences
11 brands weigh in with best practices for data-led insights, response to changing customer behaviors and boosting conversion rates for high priority campaigns
Full Year Revenue of $2.84 billion, up 61% Year-Over-Year
Annual Broadridge CX and Communications Survey finds consumers’ expectations rise when it comes to channel preferences, personalization, data security and transparency
