Latest Industry News
Featured Insights
HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Tactics for Retailers to Remember as Walmart and Target Suffer from Declining Consumer Spending
LumApps and Quantum Workplace Also Introduce New EX Solutions
Acquisitions Include ServiceSource, Feedback Loop, Poet, and Adyoulike
New Techniques Around Engagement, Technology and Exclusivity Drive Loyalty and Brand Evangelism
Techniques for Managing the Perception That Workers Are Not Serving Customers
But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Agreements Deepen Product Capabilities and Sales Reach
Focus on Employee Experience Is Accelerating with Meaningful Commitments
Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
