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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Tactics for Retailers to Remember as Walmart and Target Suffer from Declining Consumer Spending
LumApps and Quantum Workplace Also Introduce New EX Solutions
Acquisitions Include ServiceSource, Feedback Loop, Poet, and Adyoulike
New Techniques Around Engagement, Technology and Exclusivity Drive Loyalty and Brand Evangelism
Techniques for Managing the Perception That Workers Are Not Serving Customers
But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Agreements Deepen Product Capabilities and Sales Reach
Focus on Employee Experience Is Accelerating with Meaningful Commitments
Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
