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Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
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NEWS BY INDUSTRY
Tactics for Retailers to Remember as Walmart and Target Suffer from Declining Consumer Spending
LumApps and Quantum Workplace Also Introduce New EX Solutions
Acquisitions Include ServiceSource, Feedback Loop, Poet, and Adyoulike
New Techniques Around Engagement, Technology and Exclusivity Drive Loyalty and Brand Evangelism
Techniques for Managing the Perception That Workers Are Not Serving Customers
But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Agreements Deepen Product Capabilities and Sales Reach
Focus on Employee Experience Is Accelerating with Meaningful Commitments
Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
