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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Human Experience Partner Program Offers White-Label CX Technology
Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Research Points to Customer Satisfaction Issues and Ineffective Personalization
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Recent Study Could Have Implications for How to Handle CX Interactions
Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
The Additions Aim to Help Companies Achieve a Better Understanding of Customers
New Oracle Unity Integration Drives More Personalized Customer Service
