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HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
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NEWS BY INDUSTRY
Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Human Experience Partner Program Offers White-Label CX Technology
Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Research Points to Customer Satisfaction Issues and Ineffective Personalization
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Recent Study Could Have Implications for How to Handle CX Interactions
Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
The Additions Aim to Help Companies Achieve a Better Understanding of Customers
New Oracle Unity Integration Drives More Personalized Customer Service
