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Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.
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NEWS BY INDUSTRY
Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Human Experience Partner Program Offers White-Label CX Technology
Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Research Points to Customer Satisfaction Issues and Ineffective Personalization
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Recent Study Could Have Implications for How to Handle CX Interactions
Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
The Additions Aim to Help Companies Achieve a Better Understanding of Customers
New Oracle Unity Integration Drives More Personalized Customer Service
