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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
The Virginia-Based IT Firm Will Be the Preeminent UK Football Club’s Digital Partner
Mapping Out Plans for Handling Unexpected Scenarios Can Mitigate Their Effect on Operations and CX
CX Initiatives Benefit IHCL, PassTo, Cotton On Group, Shell, and A Slew of Qualtrics Partners
Top Five Industry Sectors for CX Include Telecommunications, Healthcare, Financial Services, Retail, and Government
ERGs, Analytics, Volunteering, and Employee Recognition Are Focus Areas
Acquired Companies Include Majorel Group, Grupo Services, and Competella
Consumers, Health Plans, and Providers All Stand to Benefit from New Data Dashboard
Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
Measures to Help Telecom Operators Keep Their Technical Staff, Agents, and Customers More Informed
Funding Will Support Projects That Reduce Burdens on the Public and on Federal Workers
New Features Intended to Boost Contact Center Productivity, Reduce Chatbot Design Time, and More
Announcements Focus on Insights, VoC, Healthcare Ratings, Benchmarking, and Quality Management
Company Says Solution is Designed to Elevate CX Through AI and Analytics
Buyers Are Led by Investment Firms Permira and Hellman & Friedman
Customer Insights & Feedback Software and Services Revenue to Reach $8.0 Billion Worldwide by 2026
New App Helps Unify CX, EX, and Operational Data for the Benefit of IT and Customer Agents
Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Solution Delivers Effortless CX Across Applications, Devices, and Interactions
