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HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
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NEWS BY INDUSTRY
Contract Awarded Through the Veterans’ Employment and Training Service to Technical Assent LLC
AI Technology Offers One Method for Suppressing Noise on Both Ends of a Call
Investments Will Continue, But They Need to Be Strategic for Positive EX
SurveyMonkey Parent Momentive Lays Off 11% of Workforce
Also: New South Wales in Australia Launches World’s Biggest CX Survey
The Test Sought to Find New Ways of Working for Employees
Acquired Companies Include Rock Solid, 60K, TruMobility, and Woopra
Contact Center CX Enhanced by Integrating Beneficial Technologies
A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
Partners Include Saatva, Yulu Bikes, Nakheel, Mister Auto, and Swanson Health Products
Scheduling, Cost, Convenience, and Competition Are Among the Factors to Consider
The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
AI, Automation, and Customer Retention Activities Could Help Businesses Weather Bad Times
The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
New Capital Infusions Seek to Help Companies Expand and Scale Growth
Worldwide Spending on Employee Experience Software and Services Will Increase from $5.9 Billion in 2021 to $14.6 Billion by 2026
Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
