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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion, positioning Oracle for FY 2026 acceleration.
IT Services Provider Introduces DSPM Consulting Offering Targeting AI Readiness and Compliance
Futurum’s Fernando Montenegro and Krista Case analyze Kyndryl's launch of data security posture management services using Microsoft Purview to enhance data protection and AI readiness.
NVIDIA Expands Isaac Platform With New Tools and Systems To Accelerate Physical AI Development
Olivier Blanchard, Research Director at Futurum, shares insights on how NVIDIA’s Isaac GR00T platform and Blackwell systems aim to accelerate humanoid robotics through simulation, synthetic data, and integrated infrastructure.

Latest Research

Latest Insights

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion,…
Kyndryl Expands Its Purview into Data Security with Microsoft Partnership

Kyndryl Expands Its Purview Into Data Security with Microsoft Partnership

IT Services Provider Introduces DSPM Consulting Offering Targeting AI Readiness and Compliance
Futurum’s Fernando Montenegro and Krista Case analyze Kyndryl’s launch of data security posture management services using Microsoft Purview to enhance data protection and AI readiness….
Cisco Is Building for the Next Wave of AI: Agentic Systems and Infrastructure Reinvention - Six Five On The Road

Cisco Is Building for the Next Wave of AI: Agentic Systems and Infrastructure Reinvention – Six Five On The Road

Jeetu Patel, President & Chief Product Officer at Cisco, joins the Six Five On The Road to discuss Cisco’s strategic advancements in AI, security, and…
Is NVIDIA Building the Defining Infrastructure for AI-powered Robotics?

Is NVIDIA Building the Defining Infrastructure for AI-Powered Robotics?

NVIDIA Expands Isaac Platform With New Tools and Systems To Accelerate Physical AI Development
Olivier Blanchard, Research Director at Futurum, shares insights on how NVIDIA’s Isaac GR00T platform and Blackwell systems aim to accelerate humanoid robotics through simulation, synthetic…
Synopsys Collaboration Expands Startup Access to Chip Design Tools

Synopsys Collaboration Expands Startup Access to Chip Design Tools

Plug and Play Taps Synopsys to Expand Semiconductor Ecosystem and Support Startup Chip Design
Olivier Blanchard, Research Director at Futurum, explores how Synopsys’ collaboration with Plug and Play could reduce chip design costs and accelerate time-to-market for startups entering…
Google Expands Sovereign Cloud to Address EU Data Sovereignty Requirements

Google Expands Sovereign Cloud to Address EU Data Sovereignty Requirements

Google Cloud Introduces Enhanced Data Boundary Controls, New Security Testing, and Localised Partnerships To Meet Rising Regional Demands for Data Governance and Operational Autonomy
Daniel Newman, CEO at Futurum, shares insights on Google Cloud’s sovereign cloud expansion, highlighting how new data controls and local partnerships aim to address EU…

NEWS BY INDUSTRY

Contract Awarded Through the Veterans’ Employment and Training Service to Technical Assent LLC
AI Technology Offers One Method for Suppressing Noise on Both Ends of a Call
Investments Will Continue, But They Need to Be Strategic for Positive EX
SurveyMonkey Parent Momentive Lays Off 11% of Workforce
Also: New South Wales in Australia Launches World’s Biggest CX Survey
The Test Sought to Find New Ways of Working for Employees
Acquired Companies Include Rock Solid, 60K, TruMobility, and Woopra
Contact Center CX Enhanced by Integrating Beneficial Technologies
A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
Partners Include Saatva, Yulu Bikes, Nakheel, Mister Auto, and Swanson Health Products
Scheduling, Cost, Convenience, and Competition Are Among the Factors to Consider
The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
AI, Automation, and Customer Retention Activities Could Help Businesses Weather Bad Times
The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
New Capital Infusions Seek to Help Companies Expand and Scale Growth
Worldwide Spending on Employee Experience Software and Services Will Increase from $5.9 Billion in 2021 to $14.6 Billion by 2026
Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters

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