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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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NEWS BY INDUSTRY
International restaurant giant puts experimentation at the heart of its customer experience design
Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands
Brands Can Now Capture, Measure and Manage Customer Insights From Experiential Activations from Anywhere at Scale
A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX
Company to remain resolutely focused on driving innovation and investing in AI and analytics capabilities
Clarabridge’s leading omnichannel conversational analytics capabilities enable companies to capture and analyze everything their customers say, wherever they say it, including social media, emails, support calls, chats and product reviews
This is the largest Series C funding round announcement from a Danish Software-as-a-Service tech company in 2021 (and largest in the CX space)
Multibillion-dollar deal will take the company private; 40-day “go shop” period is included
