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Category: Customer Experience

customer insights product announcements
Sherril Hanson

Medallia, Qualtrics, and Vurvey Announce Insights and Feedback Solutions

QR Code Enhancement, AI/Machine Learning Tool for Unstructured Data, and Metrics to Tie Digital Experience to Spend Are Introduced
CX research reports
Alex Gaw

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

Reports Tackle Organizational, Worker, and Consumer Issues
social media for customer insights and feedback
Sherril Hanson

Social Media as a Channel for Customer Insights and Feedback

Social Media Listening Is an Integral Component of Effective CX Programs
Shelly Kramer

Kyndryl and Cloudera Announce a New Global Partnership to Improve Customer Data Transformation Projects

Futurum’s Shelly Kramer explores the Kyndryl-Cloudera partnership news, providing insight on what it means for customers and the market.
Shelly Kramer

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

Futurum’s Shelly Kramer provides insights on ServiceNow’s Lightstep Incident Response application, a new offering that will make it easier for developers and site reliability engineers to handle incidents across the enterprise.
healthcare brand loyalty
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Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
CX research reports
Alex Gaw

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
Customer intelligence
Sherril Hanson

Enterpret Launches to Support Customer Feedback Intelligence

With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
CX strategy
Alex Gaw

CXPA Outlines Key Strategic Initiatives for the Year

Tasks for Group of CX Professionals Involve New Research, Certification, and Regional Outreach
CX digital communications
Keith Kirkpatrick

Leveraging Cutting-Edge Digital Communications Channels for CX

Nascent Channels Enable Companies to Expedite Collecting Customer Feedback and Improve Intelligence-Gathering
Clint Wheelock
Clint Wheelock

T-Mobile Capitalizes on Real-Time Feedback

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