In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry news and trends in 2023.
Quantum Workplace Deepens its Solution Set and Accelerates Growth
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Quantum Workplace, digging into the company’s acquisition of Talent Keepers, which deepens Quantum’s capabilities and contributes to its plan for growth.
Verint’s Analyst Days Provided Insights into Its Growing Number of Specialized Bots
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots.
WEM Customer Numbers Are Growing and Usage Is Deepening
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Genesys’ annual update on its Workforce Engagement Management solution, which has been showing steady customer growth and deepening usage.
Sales Assist Combines Many 8×8 Capabilities, Tying Together the Customer Journey
Sherril Hanson, Senior Analyst at The Futurum Group, looks at 8x8’s new Sales Assist, which helps retailers provide an improved and connected customer experience.
Topics Include AI-Driven Marketing, the Importance of First Impressions, and US Citizen Satisfaction with Federal Government Services
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Optimove, Hotjar, and American Customer Satisfaction Index (ACSI).
Acquired Companies Include WonderPush and Octolis, Formsite, and Pingboard
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A developments on the CX front, with new acquisitions by Brevo, Formstack, and Workleap.
Interview with Delighted Surveys Customer, Chubbies Shorts
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Delighted by Qualtrics and interviews end-user, Rachel Black, senior manager of CX at Chubbies Shorts.
The Integration of Patient Experience Data with Epic Health Information Will Support Improved Personalization
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into the new collaboration between Qualtrics and Epic, which promises to level up a more personalized patient experience.
