Category: AI

October 12, 2021

Daniel Newman

Analyst Insight

Amazon Devices Launch: Astro Headlines A Compelling Story Of Our Connected Future

Amazon held its annual Devices and Services event where the ecommerce giant unveiled several new devices, features, and smart home products designed to help improve customers’ lives. Headlined by its news Amazon Astro Robot, the event further revealed Amazon's device strategy.

AI, Data Protection, Digital Home

October 11, 2021

Alex Gaw

Industry News

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives

AI, Contact Center, Employee Experience

October 6, 2021

Alex Gaw

Industry News

New Report Finds Plenty of Opportunity Exists to Create Richer CX

But Marketers Must Resolve Various Challenges

AI, Customer Data Platform

September 22, 2021

Alex Gaw

Industry News

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business

AI, Customer Data Platform

September 21, 2021

Ron Westfall

Research Note

DISH Goes with IBM AI-Powered Assets to Advance Cloud-Native 5G Network Build

DISH chooses IBM to help automate its 5G network deployment, particularly in the targeting of Industry 4.0 verticals and use cases. Futurum’s Ron Westfall assesses why DISH’s selection of IBM’s AI-powered automation and network orchestration capabilities provides the essential capabilities needed to push its cloud-native 5G network deployment forward and boosts the Cloud Pak for Network Automation proposition across the 5G ecosystem, especially among operators.

5G, AI, Cloud, Communications Networks, Hybrid Cloud, Infrastructure, and Operations

September 20, 2021

Daniel Newman

Research Note

Oracle Announces New Platform Fusion Marketing

Futurum’s lead analyst Daniel Newman explores Oracle’s newest announcement Oracle Fusion Marketing and what this new platform will mean for marketing and sales teams in the B2B space.

AI, Digital Transformation

September 18, 2021

Alex Gaw

Industry News

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX

AI, Contact Center, Employee Experience

September 15, 2021

Ron Westfall

Research Note

Teradata Reimagines Strategy to Deliver Sustainable Growth and Value Creation

Teradata introduced the Reimagined Teradata at its recent Investor Day and Influencer Summit events including long-term financial growth targets and new the Analytics 1-2-3 framework’s support of BYOM capabilities for the Teradata Vantage platform. Futurum’s Ron Westfall explores how Teradata’s $1B+ in Cloud ARR and approximately $550M in free cash flow by fiscal 2025 objective strengthens the company’s enterprise analytics ecosystem influence, boosts portfolio differentiation, and advances its Analytics 1-2-3 proposition.

AI, Sustainability, Markets, and Policy

September 9, 2021

Alex Gaw

Industry News

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times

AI, Contact Center

September 9, 2021

Ron Westfall

Research Note

MicroAI Debuts to Advance AI Edge Technology Across the Digital Ecosystem

MircoAI debuts as the rebrand of One Tech, fueled by the mission to deliver personalized AI across edge endpoints using its edge-native AI technology that embeds ML into connected endpoints. Futurum’s Ron Westfall examines why the overall MicroAI proposition, including MicroAI AtomML technology and new go-to-market products, can drive ecosystem-wide innovation of device-specific, personalized AI models that can advance predicted maintenance, IoT edge AI, endpoint device security capabilities as well as provide operational excellence for industrial manufacturing and processing applications.