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Category: AI

AI customer service
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Sue Marek

Ayla Networks Uses AI to Predict and Prevent Customer Problems

The Company Raised $20 Million in Financing to Expand Its Products and Add More Features to Its AI-based Platform
Daniel Newman

SiFive Raises Series F, Sells Core Assets, Reaches Multi-Billion Dollar Valuation

Futurum’s Daniel Newman and Steven Dickens provide their take on the recent announcements from SiFive. As the geopolitical landscape becomes ever more dynamic and supply constraints impact the semiconductor space, SiFive has made strategic moves to position itself as a credible open-source powered alternative to the established incumbents.
Shelly Kramer

Mitel Announces Subscription-Based Models for All Flagship Platforms

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line and how this first of what will likely be many offerings fits perfectly into Mitel’s strategy of meeting customers where they are, serving their present needs, and helping to futureproof their organizations moving forward.
Daniel Newman

The Six Five In the Booth with IBM and Boston Dynamics at Mobile World Congress 2022

Six Five hosts Daniel Newman and Patrick Moorhead talk with Rob High, IBM's CTO for Edge Computing, and Mike Pollitt, Chief Sales Officer for Boston Dynamics, about robotics and how the technology is growing in importance and helping organizations collect data and drive and inform decisions.
Daniel Newman

C3 AI Beats Expectations, Raises Guidance, Confident About Its Future

C3 AI reported better-than-expected revenue and earnings results, while raising its outlook for the full fiscal year. Futurum's principal analyst Daniel Newman dives into the results and his expectations for the company moving forward.
Customer intelligence
Sherril Hanson

Enterpret Launches to Support Customer Feedback Intelligence

With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
Daniel Newman

HPE Revenue Up 2% in Q1 to $7B As Customer Demand Continues to Build in Edge, HPC and AI

HPE’s Q1 FY2022 results are again solid following similarly positive results in the last two quarters of FY2021. As Q1 closes, HPE is continuing its pivot from requiring a CapEx-heavy investment from customers to a focus more on an Annualized Recurring Revenue that is changing the way the stalwart company is doing business with customers.
chatbot customer support
Keith Kirkpatrick

Evaluating Chatbots for Customer Support Applications

Chatbots Are Evolving From Rules-Based Systems to Understanding Language and Intent, Increasing Functionality and Requiring More Assurance of Proper Functioning
Zoom Contact Center
Alex Gaw

Zoom Launches New Contact Center CX Offering

The New Solution Is Video Optimized and Has Unified Communications Capabilities
customer experience acquisitions and funding
Alex Gaw

M&A Update: Funding for AI-Related Tech and New Acquisitions

Uniphore Celebrates Phenomenal Win; Meta Meets Its Match; and Perceptyx Welcomes New Partner
Daniel Newman

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact center arena.
Shelly Kramer

Ericsson and Kollmorgen Test 5G for Industrial Robots

In this vignette from The 5G Factor, a production of the Futurum Tech Webcast and our series focused on all things 5G, analysts Shelly Kramer and Ron Westfall discuss Ericsson and Kollmorgen teaming up to test 5G for industrial robots and the fact that bodes well for the industry as a whole.
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