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Author: Alex Gaw

Retailer mobile apps survey
Alex Gaw

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

Discounts, Loyalty Rewards, and Personalized Offers Are the Biggest Motivators
CX customer wins and case studies
Alex Gaw

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

Wins Include Volkswagen Ireland, KoinWorks, Hibbett, NorthLadder, and Finance Services
MLB and Zoom partnership for video replay review
Alex Gaw

Major League Baseball and Zoom Partner on Replay Review

New Setup Aims to Boost Transparency and Enhance Fan Experience
CX acquisitions and funding news
Alex Gaw

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Also: Meta Platforms Rethinks Investment in Kustomer
Microsoft Copilot product launch
Alex Gaw

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

Powered by GPT-4 and Using Natural Language, Microsoft 365 Copilot Turns Words Into Potent Productivity Tool
CX customer wins and case studies
Alex Gaw

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

Partnership Initiatives Benefit MillerKnoll, Holiday Inn Club Vacations, Khalsa Credit Union, Peltz Shoes, and LanguageLoop
White House CX initiative
Alex Gaw

White House Requests More Than $500 Million for CX Initiatives

Spending Plan Will Draw from Fiscal 2024 Budget
CX surveys and research studies
Alex Gaw

New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC

New Research from Execs In The Know, Braze, Clootrack, Telus Int’l, and PwC
Generative AI survey from Salesforce
Alex Gaw

IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound

Security and Ethical Issues Present the Most Pressing Worries, According to Salesforce Survey
CX startup funding
Alex Gaw

New Funding for Typeface, IrisCX, Bonusly, and Bright Software

Also, QuestionPro Acquires Pundit Consultantz and Names Arti Bedi Pullins as New President
Joe Tyrell, new CEO of Medallia
Alex Gaw

Medallia Names Joe Tyrrell as Chief Executive Officer

Former CEO Leslie Stretch Is Retiring
CX customer wins and case studies
Alex Gaw

Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights

Partnerships Are Formed with Two US Health Firms, Nomad Health, ARA, and Zepto
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