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What we do
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2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Author:
Alex Gaw
August 11, 2021
Alex Gaw
Industry News
Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive
CRM
August 11, 2021
Alex Gaw
Industry News
AI-Focused Firms Fuel Numerous CX Acquisitions This Year
Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
AI
,
CRM
August 2, 2021
Alex Gaw
Industry News
CX Investment and M&A Activity in the News
A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
Contact Center
,
Data Analytics
July 28, 2021
Alex Gaw
Industry News
Medallia to Be Acquired by Investment Firm Thoma Bravo
Multibillion-dollar deal will take the company private; 40-day “go shop” period is included
July 14, 2021
Alex Gaw
Industry News
Merkle Set to Acquire Commerce Services Firm LiveArea
Deal will position the two companies for the road ahead, according to Merkle executives
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