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Author: Alex Gaw

Alex Gaw

STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News

Also: Bonterra Acquires WeSpire; Databricks Ventures Invests in Catalyst
Alex Gaw

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys

Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
Alex Gaw

CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory

Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
Alex Gaw

CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer

Acquired Companies Include Reward Gateway, Lifesize, and Perks Showcase
Alex Gaw

New CX Research from Deloitte Digital, UserTesting, Vonage, Alchemer, and Balto

Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
Alex Gaw

CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce

Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
CX customer wins and case studies
Alex Gaw

CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage

Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
Alex Gaw

Airship Launches No-Code App Experience Editor

App Editing Engine Creates App Experiences, Dispensing with Developer Support
CX customer wins and case studies
Alex Gaw

Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail

Partnerships Benefit Greenland Travel, Coast Mental Health, LexisNexis, ScS Group Plc, and Children’s Hospital of Orange County
Alex Gaw

New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data

Topics Include B2B, HR and EX, IT and CX, UK Shopper Coupons, and EX Investments
Alex Gaw

New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio

Acquired Companies Include Sideways 6, Gointegro, Simplify360, and Brierley+Partners
Alex Gaw

Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs

Consent Integrations Ensures Privacy Preferences Are Respected
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