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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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Technology Will Support an Improved Employee Experience and Efficiencies
CX Platform Expands Partnerships with Meta and Shopify to Enable Businesses to Provide Support, Marketing, and Sales Activities within Messaging Conversations
Vonage Survey Illustrates That Consumers Have Similar Service Expectations for Digital Engagements, Regardless of Providers’ Size
Customers Gain Improved Experiences; Travel Brands Have Monetization Opportunities
Generative AI Tools Will Help Support Live Agent Performance Improvement
App Editing Engine Creates App Experiences, Dispensing with Developer Support
TalkDesk Conversation Expert Highlights Best Practices for Virtual Agent Design
Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Quantum Workplace Survey Also Shows Cadence Is an Important Factor
Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Partnerships Benefit Greenland Travel, Coast Mental Health, LexisNexis, ScS Group Plc, and Children’s Hospital of Orange County
Topics Include B2B, HR and EX, IT and CX, UK Shopper Coupons, and EX Investments
Preapproved Content Matched to Prompt Inputs Eliminates Risk of Incorrect Responses
Acquired Companies Include Sideways 6, Gointegro, Simplify360, and Brierley+Partners
Consent Integrations Ensures Privacy Preferences Are Respected
Partners Include NMHS, Akasa Air, KLAR Partners, Silver Fern Farms, and Purplle
Microsoft Viva Glint and New Research Also Introduced
