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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Changes that businesses made during the pandemic aren’t standing up to current challenges in employee engagement and retention
“Grammys for Product Managers” Recognizes Mixpanel as the Analytics Category Winner
Dynamic Focus Group Platform Allows Online Merchants to See What Shoppers Think before Purchases are Completed and Respond in the Moment
Senior living leader with more than 30 locations in 17 states taps Medallia to better understand its complete community experience.
Leader in Customer Relationship Management Makes Key Hires to Keep Pace with Exponential Company Growth
Quadrant Knowledge Solutions report highlights unique differentiators in NICE’s robust solution portfolio including industry-leading AI, and integrated, cloud native omnichannel platform
Funding complements the recent equity investment from Round13 Growth
The Cloud Customer Experience Platform helps businesses connect with customers through omnichannel capabilities such as voice and social media channels
New Money Will Help the Three Firms Move Forward to the Next Stage of Development
Consumer Expectations Differ from Brand Performance
AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
Pega Platform intelligently automates service workflows to support ambitious growth and digital transformation targets
