Delivering Actionable Online Customer Feedback in Real-Time: Joyned Announces Beta Launch of its “Tune In” Insights Product

Dynamic Focus Group Platform Allows Online Merchants to See What Shoppers Think before Purchases are Completed and Respond in the Moment

JERUSALEM, Nov. 30, 2021 /PRNewswire/ — Joyned, a SaaS platform empowering retailers to provide social shopping experiences directly to their consumers rather than through third-party social platforms, announced today the beta launch of its new Joyned Insights’ data product named “Tune In.” The large-scale dynamic focus group platform will enable retailers to see what consumers are thinking about products, allowing them to understand why they do or do not buy a product or service and respond in real-time, before a purchase is made.

“The ability to see organic comments about specific products is incredibly powerful. Joyned Insights’ ‘Tune In,’ allows our clients to react and respond on so many levels, including marketing, merchandising, pricing and more. They can proactively manage their product line and business in real-time,” said Jonathan Abraham, CEO, Joyned. “Whereas online customer reviews come after the fact — and are often suspect — Tune In facilitates real-time, actionable feedback. This kind of data is a game changer and we can’t wait to put it in our partners’ hands.”

By leveraging natural social engagement, Joyned provides its merchant partners with highly qualified organic website traffic, while increasing profitability and lowering acquisition costs. Moving shopping-related social activity off of traditional social media platforms and onto retailers’ own websites and eCommerce platforms lowers customer acquisition costs, optimizes conversion rates, and builds loyalty. Retailers have experienced an overall sales increase as high as 6%-15% after users invited their friends to engage using Joyned, as well as up to a 250%+ retention rate and a 40%+ increase in traffic for those who clicked to use the platform.

Joyned is GDPR compliant, fully sanitizes and anonymizes data before delivering it, and doesn’t hold any PII (personally identifiable information). The Company only holds information including CTR, conversion rate, shares, group sizes, etc. that ensures its product provides the best results and optimizes corporate retail clients’ conversion rates.

About Joyned
Joyned is the only social marketing platform that allows merchants to own the entire shopper journey and helps them leverage natural social engagement for better business results. It empowers retailers to capture and grow their customers through social media on their own sites, reducing reliance on third-party social media platforms. With Joyned, online retailers can offer their customers a way to seamlessly connect, share ideas and complete their paths to purchase, while providing shoppers with the ability to shop collaboratively on their favorite eCommerce and shopping sites.

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

Latest Insights:
Cloudflare Becomes a Certificate Authority to Tackle Post-Quantum Signatures
October 2, 2026
Article
Article

Cloudflare Becomes a Certificate Authority to Tackle Post-Quantum Signatures

Fernando Montenegro, VP at Futurum, analyzes Cloudflare's plan to become a public certificate authority issuing post-quantum Merkle Tree Certificates, a credible move on the harder, signature side of the web's migration....
Synopsys Investor Day 2026 Turns EDA Into a Royalty and AI Model Revenue Share Business
October 2, 2026
Article
Article

Synopsys Investor Day 2026 Turns EDA Into a Royalty and AI Model Revenue Share Business

Brendan Burke, Research Director at Futurum, shares insights on the Synopsys Investor Day 2026, where a $1 billion Amazon royalty deal and GPT-Synopsys with OpenAI reprice EDA around customer volumes and outcomes....
Zendesk's New CFO Is Built for the Billion-Dollar AI Bet
October 2, 2026
Article
Article

Zendesk's New CFO Is Built for the Billion-Dollar AI Bet

Zendesk appoints Rachita Sundar as CFO to drive financial discipline behind its AI-first strategy, leveraging her proven success scaling AI transitions to translate agentic CX ambitions into measurable growth....
IFS Bets on Saudi Arabia's Industrial AI Opportunity
October 2, 2026
Article
Article

IFS Bets on Saudi Arabia's Industrial AI Opportunity

Keith Kirkpatrick, Vice President, Research, at Futurum, IFS's partnership with Riyadh-based Echelon positions industrial AI to capture surging enterprise demand in Saudi Arabia's $1.1 trillion economy....
Latest Research:
Cyber Resilience Is Now the Mandate: A CXO Checklist
October 2, 2026

Cyber Resilience Is Now the Mandate: A CXO Checklist

In its latest thought leadership brief, Cyber Resilience Is Now the Mandate: A CXO Checklist, completed in partnership with Everpure, Futurum Research lays out ten questions every leadership team should...
When AI Is Everywhere, Data Becomes the Differentiator
September 30, 2026

When AI Is Everywhere, Data Becomes the Differentiator

In our latest Thought Leadership Brief, When AI Is Everywhere, Data Becomes the Differentiator, completed in partnership with Oracle, Futurum Research examines why industry-specific AI requires industry-specific data and how...
Where AI Delivers Real ROI: AI-First Integration and Orchestration
September 24, 2026

Where AI Delivers Real ROI: AI-First Integration and Orchestration

In our latest thought leadership report, Where AI Delivers Real ROI: How AI-First Integration and Orchestration Transform Workflows, completed in partnership with IBM, Futurum Research examines why AI delivers the...

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.