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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Organizations Can Improve Efficiency and CX by Shifting User Inquiries to a Community-Based Support Platform
Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Brands Courting High-Net Worth and Ultra-High-Net Worth Customers Must Provide Something Extraordinary and Exclusive
Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Geolocation, Device Type, Login, and Publicly Available Customer Data Can Help Surface Anomalies and Fraud Around Interactions
ACSI Survey Finds That Both Full-Service and Value-Oriented Carriers Face Challenges
Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Case Study Provided by CDP Vendor ActionIQ Underscores Value of Partnership and Scalability
Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
Tableau GPT Creates “Easy Button” for AI-Powered Analytics and Visualizations
