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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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NEWS BY INDUSTRY
Organizations Can Improve Efficiency and CX by Shifting User Inquiries to a Community-Based Support Platform
Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Brands Courting High-Net Worth and Ultra-High-Net Worth Customers Must Provide Something Extraordinary and Exclusive
Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Geolocation, Device Type, Login, and Publicly Available Customer Data Can Help Surface Anomalies and Fraud Around Interactions
ACSI Survey Finds That Both Full-Service and Value-Oriented Carriers Face Challenges
Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Case Study Provided by CDP Vendor ActionIQ Underscores Value of Partnership and Scalability
Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
Tableau GPT Creates “Easy Button” for AI-Powered Analytics and Visualizations
