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Coherent’s Fiber-Based Femtosecond Laser Enters the Market With Sub-350 Fs Performance and Low Power Draw for Precision in Optogenetics and Microsurgery
Ray Wang, Research Director at Futurum, explores how Coherent’s Osprey laser brings precision and efficiency to microsurgery, optogenetics, and device manufacturing.
Varma Kunaparaju, SVP at HPE, shares insights on integrating OpsRamp with GreenLake for advanced cloud management.
Patrick Osborne, SVP & GM at HPE, joins the hosts to share insights on navigating the complexities of hybrid cloud and scaling AI innovation in enterprise IT.
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NEWS BY INDUSTRY
Organizations Can Improve Efficiency and CX by Shifting User Inquiries to a Community-Based Support Platform
Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Brands Courting High-Net Worth and Ultra-High-Net Worth Customers Must Provide Something Extraordinary and Exclusive
Topics Cover Contact Center Operations, CX Research, Consumer Preferences on SMBs, App Ratings, and Boosting Contact Center Efficiency
AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Geolocation, Device Type, Login, and Publicly Available Customer Data Can Help Surface Anomalies and Fraud Around Interactions
ACSI Survey Finds That Both Full-Service and Value-Oriented Carriers Face Challenges
Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
New Features for GrammarlyGo Provide Efficiency without Sacrificing Security
Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Zendesk AI Integrates Proprietary Models, Generative, and Large Language Models
Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Case Study Provided by CDP Vendor ActionIQ Underscores Value of Partnership and Scalability
Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
Tableau GPT Creates “Easy Button” for AI-Powered Analytics and Visualizations