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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy to build deep-tech capabilities in India.
On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI's talent poaching by Meta, the impact of AI on job markets, and Tesla's robotaxi rollout in Austin. The hosts debate the merits of autonomous vehicles and their potential societal impact. They also analyze recent market movements, including Oracle's $30 billion cloud deal and HPE's acquisition of Juniper Networks. The episode provides insights into the evolving AI landscape, its economic implications, and the resurgence of legacy tech companies in the new era of artificial intelligence and cloud computing.
Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE's acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and service provider markets.

Latest Research

Latest Insights

Can Intel and HP Finally Make AI PCs a Must-Have for Business?

Can Intel and HP Finally Make AI PCs a Must-Have for Business?

HP’s EliteBook AI PC Lineup, Co-Engineered With Intel, Delivers Quantifiable Productivity Gains Through Application-Level Tuning and Local AI Performance
Olivier Blanchard, Research Director at Futurum shares insights on how Intel and HP’s AI PCs deliver productivity gains through local AI workloads, with up to…
Can Lenovo’s AI Stack Help Enterprises Scale AI with Confidence?

Can Lenovo’s AI Stack Help Enterprises Scale AI with Confidence?

Lenovo Expands Its Hybrid AI Advantage Portfolio With New Services, Hardware, and Integrated Platforms Targeting Scalable Enterprise AI Deployment
Nick Patience, VP and AI Practice Lead at Futurum shares insights on Lenovo’s Hybrid AI Advantage expansion, helping enterprises scale AI through new infrastructure, vertical-specific…
Is Zoho’s Rural R&D Bet in Kerala a Scalable Model for Deep-Tech Innovation?

Is Zoho’s Rural R&D Bet in Kerala a Scalable Model for Deep-Tech Innovation?

Zoho Expands Deep-Tech Capabilities with New Campus, Robotics Acquisition, and Startup Studio in Kerala
Keith Kirkpatrick, Research Director at Futurum, shares insights on Zoho’s R&D expansion in Kerala, including its robotics acquisition, startup studio partnership, and rural innovation strategy…
The Six Five Pod | EP 266: Tech Giants' Chess Moves - From Meta's Hiring Flex to Oracle's Cloud Surge

The Six Five Pod | EP 266: Tech Giants’ Chess Moves – From Meta’s Hiring Flex to Oracle’s Cloud Surge

On episode 266 of The Six Five Pod, Patrick Moorhead and Daniel Newman dive into the latest tech news and trends. They discuss OpenAI’s talent…
HPE Closes Juniper Acquisition, Combining AI-Native Networking Portfolios

HPE Closes Juniper Acquisition, Combining AI-Native Networking Portfolios

Deal Doubles HPE’s Networking Business While Positioning the Company for AI, Datacenter, and Cybersecurity Market Opportunities
Fernando Montenegro, Vice President and Practice Lead, Cybersecurity & Resilience at Futurum, analyzes HPE’s acquisition of Juniper Networks, combining comprehensive networking portfolios across enterprise and…
Transforming Enterprise AI: From Agents to Infrastructure - Six Five On The Road

Transforming Enterprise AI: From Agents to Infrastructure – Six Five On The Road

Andy Palmer, Director of Technology at AWS, joins us to reveal how strategic collaborations and custom silicon are defining the future of enterprise AI….

NEWS BY INDUSTRY

Further leveled up campaign performance by defining ‘top interest’ and ‘send-time optimization’
Expanded global offerings allow life science companies to make confident, data-driven decisions tailored to their patient populations
New partnership makes it easy to recognize, motivate, and engage customer service agents — expanding the functionality of Medallia Contact Center Suite
Accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market
Company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
PlanetOne adds LiveVox to its Growing Provider Portfolio—Bringing an industry leading, performance-driven, blended omnichannel contact center solution to more channel partners nationwide
French Business Phone Developer Also Sees Massive 75% Yearly Increase in Total Customer Base Worldwide
Experienced board leader and SaaS operating executive will serve as Pendo’s first board audit chair
Comparably’s Best Places to Work Award recognition underscores WorkForce Software’s commitment to creating the best employee experience for its global workforce
Awards based on ratings and reviews from CX, EX, and Market Research Professionals
New capabilities allow organizations to boost ROI by reducing time to production and maximizing the value of automation across the business
Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022.
An end-to-end customer experience service portfolio and novel IoT business models enable Orange to address customer demands efficiently
Funding is from LOI Venture’s Ryan Holmes and Manny Padda
New Dash Research Webinar and White Paper Examine the State of the CX Market and Predictions for 2022, Including Increased Use of Artificial Intelligence and Collaboration Tools for Hybrid Workplaces
The new report reveals survey data that details the tech industry’s plans and priorities for business analytics in 2022.

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