Latest Industry News
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The 2025 Edition of the Venerable Conference Shows How It Is Evolving Under New Ownership While the Industry Navigates the Impact of AI
Key analysts at Futurum share insights on the rebranded RSAC Conference's transformation into a broader platform, the conference experience, and highlight trends including AI implementation and the importance of identity and data security.
AWS Leads Amazon’s Q1 FY 2025 With 17% Yoy Revenue Growth; Retail Business Remains Steady
Olivier Blanchard, Research Director at Futurum, breaks down Amazon’s Q1 FY 2025 results. The focus is on AWS growth, rising ad revenues, cost efficiencies, and tariff risk shaping the outlook for Amazon’s operating margin and cloud scale-up.
Automotive, PC, and IOT Drive Encouraging YoY Revenue Growth as Qualcomm’s Diversification Strategy Expands
Olivier Blanchard, Research Director at Futurum, analyzes Qualcomm’s record Q1 FY 2025 earnings, highlighting strong YoY growth AI-driven IoT and automotive.
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NEWS BY INDUSTRY
Further leveled up campaign performance by defining ‘top interest’ and ‘send-time optimization’
Expanded global offerings allow life science companies to make confident, data-driven decisions tailored to their patient populations
New partnership makes it easy to recognize, motivate, and engage customer service agents — expanding the functionality of Medallia Contact Center Suite
Accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market
Company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
PlanetOne adds LiveVox to its Growing Provider Portfolio—Bringing an industry leading, performance-driven, blended omnichannel contact center solution to more channel partners nationwide
French Business Phone Developer Also Sees Massive 75% Yearly Increase in Total Customer Base Worldwide
Experienced board leader and SaaS operating executive will serve as Pendo’s first board audit chair
Comparably’s Best Places to Work Award recognition underscores WorkForce Software’s commitment to creating the best employee experience for its global workforce
Awards based on ratings and reviews from CX, EX, and Market Research Professionals
New capabilities allow organizations to boost ROI by reducing time to production and maximizing the value of automation across the business
Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022.
An end-to-end customer experience service portfolio and novel IoT business models enable Orange to address customer demands efficiently
Funding is from LOI Venture’s Ryan Holmes and Manny Padda
New Dash Research Webinar and White Paper Examine the State of the CX Market and Predictions for 2022, Including Increased Use of Artificial Intelligence and Collaboration Tools for Hybrid Workplaces
The new report reveals survey data that details the tech industry’s plans and priorities for business analytics in 2022.
