Freshworks and Zoho Reach Settlement to End Litigation

SAN MATEO, Calif., Dec. 23, 2021 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), today announced that it has resolved the litigation filed by Zoho Corporation Pvt. Ltd. (“Zoho”) in March of 2020 in federal court in California for trade secret misappropriation against Freshworks. Following the filing of the lawsuit, Freshworks determined that a now-former Freshworks sales employee, using his spouse’s computer without her knowledge, wrongfully accessed and used Zoho confidential information relating to sales leads. These actions were not taken at the direction of Freshworks, and are contrary to Freshworks’ policies. Freshworks has taken steps to remediate any harm caused and agreed to take steps to make sure that nothing like this happens again. Freshworks and Zoho have settled the litigation, and Zoho has now dismissed the lawsuit, bringing it to an end.

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.

© 2021 Freshworks Inc. All rights reserved. Freshworks and its associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies.

Investor Contact:
Joon Huh
[email protected]
650-988-5699

Media Contact:
Jayne Gonzalez
[email protected]
408-348-1087

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

Latest Insights:
Microsoft Contact Center Intelligence Takes Aim at CCaaS AI
October 22, 2026
Article
Article

Microsoft Contact Center Intelligence Takes Aim at CCaaS AI

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on Microsoft Contact Center Intelligence, which layers Microsoft AI agents onto Five9, Cisco, and Avaya contact centers, and what it means for CCaaS...
Qualcomm + PickNik + Layoffs = The Robotics Segment’s Stakes Are Starting To Feel A Bit More Real
October 22, 2026
Article
Article

Qualcomm + PickNik + Layoffs = The Robotics Segment’s Stakes Are Starting To Feel A Bit More Real

Qualcomm's acquisition of PickNik gives Dragonwing the motion planning layer between AI models and robot hardware. Whether it pays off depends on keeping MoveIt open....
At GTC Berlin, NVIDIA Puts the AI Factory in an Actual Container
October 22, 2026
Article
Article

At GTC Berlin, NVIDIA Puts the AI Factory in an Actual Container

Nick Patience, VP and Practice Lead for AI Platforms at Futurum, shares his insights on NVIDIA GTC Berlin, where DSX POD, OpenShell, and physical AI anchored a pitch to Europe that leaves...
Slack Targets Deskless Staff with Frontline Workspace
October 22, 2026
Article
Article

Slack Targets Deskless Staff with Frontline Workspace

Keith Kirkpatrick, VP, Research with The Futurum Group, shares his insights on Slack Frontline, why its Enterprise+ packaging limits its reach, and why frontline data for Agentforce is the real prize....
Latest Research:
The Storage Squeeze How Smart Organizations Are Funding Their AI Future
October 20, 2026

The Storage Squeeze: How Smart Organizations Are Funding Their AI Future

In our latest Thought Leadership Brief, The Storage Squeeze: How Smart Organizations Are Funding Their AI Future, completed in partnership with CTERA, Futurum Research examines how unmanaged data growth drains...
Closing the Enterprise Context Gap
October 16, 2026

Closing the Enterprise Context Gap

In our latest thought leadership brief, Closing the Enterprise Context Gap, completed in partnership with Teradata, Futurum Research examines why autonomous AI agents stall before reaching production and outlines the...
Delegating Outcomes: How a Universal Agent Changes the Way Enterprises Work
October 15, 2026

Delegating Outcomes: How a Universal Agent Changes the Way Enterprises Work

In our latest thought leadership brief, Delegating Outcomes: How a Universal Agent Changes the Way Enterprises Work, completed in partnership with Google Cloud, Futurum Research examines why first-generation agent programs...

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.