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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.

Latest Research

Latest Insights

The Six Five Pod | EP 259: Tech Titans Under Scrutiny: Antitrust, AI, and Global Competition

The Six Five Pod | EP 259: Tech Titans Under Scrutiny: Antitrust, AI, and Global Competition

On this episode of The Six Five Pod, hosts Patrick Moorhead and Daniel Newman discuss Google’s antitrust issues, IBM and Nvidia’s White House announcements, Taiwan’s…
RSAC 2025 HPE Transforms Cloud Security with ZTNA and Private Cloud Boosts

RSAC 2025: HPE Transforms Cloud Security with ZTNA and Private Cloud Boosts

HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks,…
Microsoft Q3 FY 2025 Earnings Beat on Strong Cloud and AI Services Growth - Market Coverage-Earnings

Microsoft Q3 FY 2025 Earnings Beat on Strong Cloud and AI Services Growth

Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction…
Building Resilience: Effective Strategies for Cyber Incident Preparedness - Six Five On The Road

Building Resilience: Effective Strategies for Cyber Incident Preparedness – Six Five On The Road

Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive…
Cisco: Reimagining Security for the AI Era - Six Five On The Road

Cisco: Reimagining Security for the AI Era – Six Five On The Road

Jeetu Patel, EVP & Chief Product Officer at Cisco, joins Daniel Newman and Patrick Moorhead to discuss the complexities of securing AI and Cisco’s innovative…
WalkMe and ABeam to Support Digital Adoption Efforts

WalkMe Partners with ABeam Consulting to Support Digital Transformation Efforts

The Partnership Between a Digital Adoption Platform and a Consultancy Underscores the Need To Address People and Process Issues, Not Just Technology Challenges, When Undergoing a Digital Transformation
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the partnership between digital adoption platform provider WalkMe and ABeam Consulting, highlighting the additional value created…

NEWS BY INDUSTRY

Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Customer experience driven solutions deliver proactive service management and pre-integrated use-case based assurance solutions for rapid monetization of specific service categories
UK Customers in Highly Regulated Industries to Greatly Benefit from Informatica’s New PoD
Top-rated knowledge management solution integrates with ServiceNow to enable proactive, guided experiences
World market leader in pharma MES selects new cloud call center solution to optimize customer service operations worldwide with ServiceNow
NICE announces CXone compatibility with the Chrome OS ecosystem
Hospitality leader Hyatt sets new standard for modern convenience and guest engagement with enhanced two-way messaging
Europe’s largest poke bowl chain will utilize ISC-CX’s proprietary state-of-the-art measurement technologies and multi-lingual teams to bring their customer experience analysis to the next level
The acquisition accelerates LumApps’ product and market vision of a personalized and smart Employee Experience Platform
Results to be released on March 1, 2022, after market close
Best-selling author, speaker, and global customer experience authority Don Peppers will advise Alterna CX on a variety of subjects related to making its high-tech customer experience analytics capabilities available to more companies around the world.
Amidst the ongoing migration from Google Workspace and Microsoft 365 due to pricing changes, Zoho achieves unprecedented growth for Workplace, its collaboration and communication platform
Nextiva also named Breakthrough Partner of the Year by Five9 at annual CX Summit
Mails Letter to Stockholders Reiterating Recommendation to Vote “FOR” All Proposals Relating to Proposed Zendesk Transaction
Adds Berlin location to Phenom’s growing European footprint
Spotify’s Handling of the Joe Rogan-Neil Young Controversy Reveals Shortcomings in Automated Customer Support

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