Latest Industry News
Featured Insights
At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Customer experience driven solutions deliver proactive service management and pre-integrated use-case based assurance solutions for rapid monetization of specific service categories
UK Customers in Highly Regulated Industries to Greatly Benefit from Informatica’s New PoD
Top-rated knowledge management solution integrates with ServiceNow to enable proactive, guided experiences
World market leader in pharma MES selects new cloud call center solution to optimize customer service operations worldwide with ServiceNow
NICE announces CXone compatibility with the Chrome OS ecosystem
Hospitality leader Hyatt sets new standard for modern convenience and guest engagement with enhanced two-way messaging
Europe’s largest poke bowl chain will utilize ISC-CX’s proprietary state-of-the-art measurement technologies and multi-lingual teams to bring their customer experience analysis to the next level
The acquisition accelerates LumApps’ product and market vision of a personalized and smart Employee Experience Platform
Results to be released on March 1, 2022, after market close
Best-selling author, speaker, and global customer experience authority Don Peppers will advise Alterna CX on a variety of subjects related to making its high-tech customer experience analytics capabilities available to more companies around the world.
Amidst the ongoing migration from Google Workspace and Microsoft 365 due to pricing changes, Zoho achieves unprecedented growth for Workplace, its collaboration and communication platform
Nextiva also named Breakthrough Partner of the Year by Five9 at annual CX Summit
Mails Letter to Stockholders Reiterating Recommendation to Vote “FOR” All Proposals Relating to Proposed Zendesk Transaction
Adds Berlin location to Phenom’s growing European footprint
Spotify’s Handling of the Joe Rogan-Neil Young Controversy Reveals Shortcomings in Automated Customer Support
