Sunnyvale, CA (February 3, 2022) – eGain (NASDAQ: EGAN), a leading cloud platform provider of customer engagement automation, today announced financial results for its fiscal 2022 second quarter ended December 31, 2021.

“Strong bookings drove record revenue in the quarter, well ahead of our guidance and consensus estimates,” said Ashu Roy, eGain’s CEO. “Knowledge management is the #1 technology recommended by Gartner for Customer Service in 2022. We are leading the charge to add omnichannel solve capabilities to customer engagement with the eGain Knowledge Hub. Also, we heartily congratulate BT Consumer, one of our marquee clients, for winning the 2021 KM Reality award. And we thank the IRS whose agency sponsorship helped us receive FedRAMP authorization for our SaaS suite.”

Fiscal 2022 Second Quarter Financial Highlights

• Total revenue was $23.1 million, up 20% year over year.
• SaaS revenue was $20.5 million, up 26% year over year.
• Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.
• Total non-GAAP gross margin was 78%, up 200 basis points year over year.
• GAAP net loss was $826,000, or $0.03 per share on a basic and diluted basis, compared to GAAP net income of $1.6 million, or $0.05 per share on a basic and diluted basis, in Q2 2021.
• Non-GAAP net income was $3.0 million, or $0.10 per share on a basic and diluted basis, compared to non-GAAP net income of $2.0 million, or $0.07 per share on a basic basis and $0.06 per share on a diluted basis, in Q2 2021.
• Total cash and cash equivalents were $68.5 million, compared to $54.2 million in Q2 2021.

Fiscal 2022 First Six Months Financial Highlights

• Total revenue was $44.5 million, up 16% year over year.
• SaaS revenue was $39.6 million, up 23% year over year.
• Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.
• Total non-GAAP gross margin was 78%, up 200 basis points year over year.
• GAAP net loss was $275,000, or $0.01 per share on a basic and diluted basis, compared to GAAP net income of $3.7 million, or $0.12 per share on a basic basis and $0.11 per share on a diluted basis, in Q2 2021.
• Non-GAAP net income was $5.7 million, or $0.18 per share on a basic and diluted basis, compared to non-GAAP net income of $4.6 million, or $0.15 per share on a basic basis and $0.14 per share on a diluted basis, in Q2 2021.
• Cash provided from operations was $4.7 million, or an operating cash flow margin of 11%.

Fiscal 2022 Third Quarter Financial Guidance

For the third quarter of fiscal 2022 ending March 31, 2022, eGain expects:

• Total revenue of between $22.9 million to $23.5 million, representing growth of 16% to 19% year over year.
• GAAP net loss of $3.0 million to $4.0 million, or $0.10 to $0.13 per share.
• Includes stock-based compensation expense of approximately $3.0 million.
• Includes depreciation and amortization of approximately $120,000.
• Non-GAAP net loss of breakeven to $1.0 million, or $0.00 to $0.03 per share.

Fiscal 2022 Financial Guidance

For the fiscal 2022 full year ending June 30, 2022, eGain expects:

• Total revenue of between $90.5 million to $92.0 million, representing growth of 16% to 18% year over year and is an increase from its previous annual revenue guidance of $89.0 million to $90.5 million.
• GAAP net loss of $9.0 million to $10.5 million, or $0.29 to $0.33 per share.
  • Includes stock-based compensation expense of approximately $12.0 million.
  • Includes depreciation and amortization of approximately $500,000.
• Non-GAAP net income of $1.5 million to $3.0 million, or $0.05 to $0.10 per share.

Guidance Assumption

• Basic and diluted weighted average shares outstanding are expected to be approximately 31.5 million for the third quarter of fiscal 2022 and 31.4 million for fiscal year 2022.

Non-GAAP Financial Measures

This press release includes certain non-GAAP financial measures as supplemental information relating to our operating results, including non-GAAP net income and non-GAAP gross margin. Such non-GAAP financial measures are adjusted for stock-based compensation expense and amortization of acquired intangible assets. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare the Company’s performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing the Company’s financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in its financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate the Company’s business.

Conference Call Information

eGain will discuss its fiscal 2022 second quarter results today via teleconference at 2:00 p.m. Pacific Time. To access the live call, dial 888-204-4368 (US and Canada) or +1 773-305-6853 (international) and give the participant passcode 7733025. A live and archived webcast of the call will also be accessible on the “Investor relations” section of the Company’s website at www.egain.com. In addition, a phone replay will be available approximately two hours following the end of the call and will remain available for one week. To access the replay dial-in information, please click here.

About eGain

Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.egain.com.

Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation our financial guidance for the third quarter of fiscal 2022 ending March 31, 2022 and full year of fiscal 2022 ending June 30, 2022; our continued investment in sales and marketing and market opportunity; and expectations regarding our growth prospects. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the third quarter of fiscal 2022 ending March 31, 2022 and full year of fiscal 2022 ending June 30, 2022. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, financial condition, and prospects from the COVID-19 pandemic and related economic downturns, including but not limited to, its effect on customer demand for the Company’s products and services and the impact of potential delays in customer payments; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K filed on September 10, 2021 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

December 2021 quarter financial data

MKR Investor Relations
Todd Kehrli or Jim Byers
Phone: 323-468-2300
Email: [email protected]

Author Information

Sherril Hanson

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.