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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
Leesman, Hitch Works, OneDirect, and Everflow Are Acquired; Immuta Raises Fresh Capital
Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Partnerships Benefit Foot Locker, Central Group, Revolut, TravelCenters of America, and The Home Depot
Taco Bell Defy Employs Mobile App Ordering and Other Capabilities to Improve Efficiency and CX
Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Workhuman-Gallup Research Finds Positive Correlation and Cost Savings with Strong Recognition Programs
Case Studies from Zappos and Domino’s Pizza Show How Brands Can Go the Extra Mile to Forge Stronger Bonds
New CX Clients Include Manulife Singapore, Albertsons, Tuesday Morning, MedQuest, and Nokia
Research Focuses on Culture, Values, Feedback, Digital Employee Experience, Rewards, and Recognition
ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
The Latest Acquisitions Include Gummicube, Auryc, and Buljan & Partners
Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
New Network Technology Delivers Greater Performance, but Also Raises the Bar on Customer Expectations
Local Staff in New Office Will Supplement Company’s Global Capabilities
Adoption of These Technology Types Accelerates as Companies Strive to Link Purpose, Goals, and Strategy
Research from Verint and Emplifi Demonstrates Importance of Digital Communication and Social Media Channels
