Search

QuestionPro Partners with Acquis Cortico-X

Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products

Customer experience technology partnership

QuestionPro and Acquis Cortico-X announced a collaboration to offer products and strategic services aimed at helping companies measure, discern insights, and take action from their data.

Acquis Cortico-X is the experience transformation arm of Acquis Consulting Group, a boutique management consultancy that helps clients and technology companies drive digital transformation. The firm doubled down on its experience practice, naming former PwC partner Sujay Saha as President of Cortico-X in March 2022.

QuestionPro, meanwhile, offers products for surveying, as well as CX management software and employee experience solutions.

According to the partners, they will be developing a suite of branded and white-labeled products that combine QuestionPro’s tools and services with Cortico-X’s experience in leveraging insights for business transformation. QuestionPro CEO Vivek Bhaskaran says, “If, as they say, the customer is the brand. In this digital world, it’s possible to know exactly how your customers feel about you–and your competitors. Now, more than ever, businesses must constantly listen and learn from their customers and the marketplace. We’ll provide the listening, and Cortico-X will provide the learning.” 

One interesting point is that the companies are already working on a customer journey-focused experience assessment and a competitive benchmarking tool. The ability to tie in feedback and data to specific touchpoints in a customer journey is an important one as companies look for ways to remove friction points and respond to issues or concerns more expediently. QuestionPro and Cortico-X are also working on a product will enable an organization’s experience-centered continuous improvement function.

“Attempts at transformation based on anything other than hard data are doomed to fail,” says Sujay Saha. “QuestionPro’s CX platform combined with their research panels and sentiment analysis produces remarkably rich datasets, serving as the foundation for any new product development or business transformation project.” 

This data- focused partnership trends well with some of the insights and conclusions in Dash Research’s recently published Customer Insights & Feedback report. Many companies struggle to move beyond data collection; however, data collection only gets companies part of the way there in truly understanding the highs, lows, and emotions of a customer journey. It is what is done with the data that will set company end users apart, and be a critical factor in a positive ongoing customer relationship.

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

SHARE:

Latest Insights:

Azure for Operators Unveils the General Availability of Azure Operator Nexus Aimed Primarily at Running Mobile Workloads on Azure to Deliver Breakthrough CX
The Futurum Group’s Ron Westfall examines why the general availability of Azure Operator Nexus exemplifies Azure for Operator’s strategic commitment to empowering telecom operators with security, performance, and efficiency innovation.
On this episode of The Six Five In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Dan Kusel, GM and Managing Partner at IBM and Usman Zafar, Assistant Vice President, Product Management & Development at AT&T at MWC 2024 for a conversation on the influence generative AI has on transforming the telecom industry.
On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome Walter Sun, Global Head of AI at SAP for a conversation on SAP’s AI strategy.

Latest Research:

The Futurum Group’s latest research brief, Future-Proof Your Linux on Z and LinuxONE Infrastructure with Velocity Software: Insights into Performance Management and Modernization, we explore the benefits of advanced management tools tailored to enhance operational efficiency, system reliability, and overall performance.
The Futurum Group’s latest research brief, Integrating Cloud and Mainframe: Rocket Software's Vision for Data-Driven Futures, done in partnership with Rocket Software, we talk through digital transformation and cloud integration.
The Futurum Group’s latest research brief, Rocket Software’s Blueprint for Data Excellence: Unlocking Business Growth through Data Analytics, AI and Compliance, completed in partnership with Rocket Software, we discuss strategies for aligning data-driven goals with business outcomes, managing transactional data on core systems, and dealing with the intricacies of adopting emerging technologies, practical application and best practices enable CDOs on their journey to drive data-driven excellence.