Latest Industry News
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HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Collaboration Efforts Are a Boon to Capitec Bank, Barry Callebaut, MIA, W&H, and Nokia
Strong Activity in Recruiting, Wellbeing, and other EX Technologies
Organizations Place Greater Value on Hiring New Workers Than Retaining Those Already Hired
Research Topics Cover Food Inflation, Messaging from Financial Brands, Data Maturity, SMS Communications, and Insights on the Customer Journey
CX Partnerships Help First Federal Credit Union, IGT, Gourmet Egypt, itel, and KCH
Healthcare CX Software and Services Will Reach $13.5 Billion in Worldwide Revenue by 2026, Led by Investments in Customer Relationship Management, Customer Data & Analytics, and Contact Center Solutions
Wellbeing Tools Gain Interest in the Race to Attract and Retain Employees
Customer Data Platforms Unify Data into an Always Current, Single Source of Truth
Brands Using Social Listening Can Assess Advertising Campaign Effectiveness, Identify Social Influencers, and More
Also: Zendesk Supports Its Acquisition by Consortium, and Not by Light Street Capital
New Hires Will Help the Department in its Digitalization Efforts
Simply Acknowledging Problems Customers Are Having and Keeping Them Updated Goes a Long Way
AI Technology Provides One Path to Finding and Limiting Bad Experience in the Customer Journey
Company Culture and Technology Investments Are Focus Areas
Deal with Issues, Even Those Resulting from Customer Ignorance, Quickly and with Empathy
15Five Research Shows Employees Continue to Quit and Companies Freeze Hiring
Enhanced Capabilities Announced Include Mobile Integration, Hyper-Personalization, and Continuous Feedback
Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
