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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

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Featured Insights

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth
Keith Kirkpatrick & Daniel Newman
,

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Raises FY 2025 Revenue and EPS Targets Amid Continuing AI-Driven Momentum Across Segments
Keith Kirkpatrick and Daniel Newman at Futurum analyze Adobe’s Q2 FY 2025 results, highlighting AI-fueled user growth, Firefly adoption, strong RPO gains, and raised FY 2025 guidance despite AI-native competitive pressures.
Strengthening the Digital Resilience Journey with Cisco and Splunk - Six Five On The Road
Daniel Newman

Strengthening the Digital Resilience Journey with Cisco and Splunk – Six Five On The Road

Kamal Hathi, SVP & GM at Cisco, joins Patrick Moorhead and Daniel Newman to discuss the powerful synergy between Cisco and Splunk, and the future of digital resilience.
Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion
Keith Kirkpatrick & Daniel Newman
,

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion, positioning Oracle for FY 2026 acceleration.

More Insights »

Latest Research

The AI-Powered Content Revolution Introduction to AI in Enterprise Cloud Content Management

The AI-Powered Content Revolution: Introduction to AI in Enterprise Cloud Content Management

In our latest Market Brief, The AI-Powered Content Revolution, created in partnership with Egnyte, Futurum explores how AI is transforming cloud content management from static…
Modern Data Protection for Modern Threats A Strategic Blueprint for Cyber Resilience

Modern Data Protection for Modern Threats: A Strategic Blueprint for Cyber Resilience

In our latest market brief, Modern Data Protection for Modern Threats: A Strategic Blueprint for Cyber Resilience, written in collaboration with Quantum, Futurum outlines how…
Building Optimal Cyber Resilience with All-Flash Protection Infrastructure

Building Optimal Cyber Resilience with All-Flash Protection Infrastructure

In our latest Market Brief, Building Optimal Cyber Resilience with All-Flash Protection Infrastructure, developed in partnership with Dell Technologies, The Futurum Group explores how next-gen…
Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership

Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership

In our latest Research Brief, Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership, completed in partnership with Oracle, The Futurum Group explores how enterprises can…

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Latest Insights

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Raises FY 2025 Revenue and EPS Targets Amid Continuing AI-Driven Momentum Across Segments
Keith Kirkpatrick and Daniel Newman at Futurum analyze Adobe’s Q2 FY 2025 results, highlighting AI-fueled user growth, Firefly adoption, strong RPO gains, and raised FY…
Strengthening the Digital Resilience Journey with Cisco and Splunk - Six Five On The Road

Strengthening the Digital Resilience Journey with Cisco and Splunk – Six Five On The Road

Kamal Hathi, SVP & GM at Cisco, joins Patrick Moorhead and Daniel Newman to discuss the powerful synergy between Cisco and Splunk, and the future…
Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion,…
Re-thinking the Customer Experience in the Age of Agentic AI - Six Five On The Road

Re-thinking the Customer Experience in the Age of Agentic AI – Six Five On The Road

Liz Centoni, EVP & Chief Customer Experience Officer at Cisco, joins the hosts to explore how Agentic AI is revolutionizing CX in the B2B sector….
From Generative to Agentic: Cisco’s Vision for the Internet of Agents? - Six Five On The Road

From Generative to Agentic: Cisco’s Vision for the Internet of Agents? – Six Five On The Road

DJ Sampath, SVP at Cisco, joins Six Five to delve into Cisco’s AI advancements and the evolutionary shift towards an “Internet of Agents,” spotlighting the…
Kyndryl Expands Its Purview into Data Security with Microsoft Partnership

Kyndryl Expands Its Purview Into Data Security with Microsoft Partnership

IT Services Provider Introduces DSPM Consulting Offering Targeting AI Readiness and Compliance
Futurum’s Fernando Montenegro and Krista Case analyze Kyndryl’s launch of data security posture management services using Microsoft Purview to enhance data protection and AI readiness….

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NEWS BY INDUSTRY

CX acquisitions and funding news
Alex Gaw

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Also: Zendesk Acquisition by Hellman & Friedman and Permira Now Completed
Airline automated customer support
Keith Kirkpatrick

Frontier Airlines Eliminates Live Agent Customer Support

The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
CX acquisitions and funding news
Alex Gaw

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

New Funds to Fuel Company Expansions
CX customer wins and case studies
Alex Gaw

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Aramex, Rentokil, Razer, Ascension, and Jetson Reap Partnership Benefits
Brand interaction in the metaverse
Alex Gaw

Consumers Are Eager to Interact with Brands in the Metaverse

New Telus International Survey Also Reveals Consumer Limits and Concerns in A Virtual World
CX surveys and research studies
Alex Gaw

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
CDP product announcements
Sherril Hanson

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

Connecting Data and Expanding Sources are Focus Areas of Recent Product and Integration Announcements
Employee Experience trends report
Sherril Hanson

Qualtrics Releases Employee Experience Trends Report

Stability, Work-Life Balance, Inefficient Processes, and Shared Values Are Topics of Concern
Salesforce patient experience
Alex Gaw

Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care

The New Platform Offers Healthcare Automation and Personalized Intelligence
Employee Experience product announcements
Sherril Hanson

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Solutions for Employee Engagement, Learning, Feedback, and Turnover are Highlighted
Airline customer experience
Sherril Hanson

Airlines Work on Digital Transformation and the Wow Factor

Passengers Still Want the Basics – Simple and Smooth Travel
CX customer wins and case studies
Alex Gaw

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

CX Initiatives Help Vitality, Currys, FinChoice, Penrith City Council, and XL Axiata
Keith Kirkpatrick

SugarCRM: Provide a Great CX to Drive Sales and Retention

Firm’s Analyst Day Provides Customers Opportunity to Discuss What Matters to Them
CX surveys and research studies
Alex Gaw

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Topics Include 2023 Consumer Trends, Overconfident Marketers, Business Onboarding with Banks, Fake Reviews, and Customer Service in India
Closing the loop on customer feedback
Sherril Hanson

“We Heard You”… Now What?

Closing the Feedback Loop with Communication and Action
Employee Experience research studies
Sherril Hanson

EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others

Topics Include Technology, Recognition, Engagement, and Job Seeker Priorities
Frontline employee experience
Sherril Hanson

Focus Falls on Frontline Workers

Research Shows Areas of Concern; EX Case Studies Show Positive Results
CX acquisitions and funding news
Alex Gaw

New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi

Acquired: UserTesting, Monetate, and Pixel TurnTo. Also: Lara AI and Tagado Raise Funds
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