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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

Featured Insights

AMD Launches Zen 5-Based EPYC 4005 CPUs Targeting Cost-Sensitive Enterprise, SMB, and Hosted IT Deployments Across Single-Socket AM5 Systems
Olivier Blanchard, Research Director at Futurum, shares his insights on AMD’s new EPYC 4005 CPUs. Built for SMBs and hosters, the Zen 5-based chips challenge Intel Xeon on price, performance, and deployment simplicity.
Doug Schmitt, CIO and President at Dell, explores Dell Tech's AI-driven transformation and the evolving Services portfolio on this Six Five episode.
Join Patrick Moorhead and Daniel Newman as they dissect the highlights of Dell Technologies World 2025, offering expert insights on breakthroughs and future tech trends.

Latest Research

Latest Insights

Driving Enterprise AI: Insights from Dell Tech’s COO Jeff Clarke at Dell Tech World - Six Five On The Road

Driving Enterprise AI: Insights from Dell Tech’s COO Jeff Clarke at Dell Tech World – Six Five On The Road

Jeff Clarke, COO and Vice Chairman at Dell, shares insights on driving Enterprise AI, highlighting the Dell AI Factory, AI adoption trends, and the future…
Exploring Scalable AI Journeys With Dell Tech’s Server PowerEdge XE - Six Five On The Road

Exploring Scalable AI Journeys With Dell Tech’s Server PowerEdge XE – Six Five On The Road

Armando Acosta, Director at Dell Technologies, joins hosts to shed light on powering AI journeys with the PowerEdge XE portfolio, emphasizing innovation in serviceability and…
SMB Modernization: What’s Dell Technologies Doing to Support AI Growth - Six Five Media at Dell Technologies World

SMB Modernization: What’s Dell Technologies Doing to Support AI Growth – Six Five Media at Dell Technologies World

Erik Day and Jillian Mansolf from Dell Technologies join us to share insights on democratizing AI for SMBs, challenging the notion that AI is only…
Powering the Future of Work: Dell Tech & Glean’s AI Collaboration - Six Five On The Road

Powering the Future of Work: Dell Tech & Glean’s AI Collaboration – Six Five On The Road

Sam Grocott from Dell Technologies and Jay Philip from Glean join to shed light on their AI-enabled collaboration aimed at transforming the future of work….
Unlocking AI - What’s Needed to Build a Modern Data Center Infrastructure - Six Five On The Road at Dell Tech World 2025

Unlocking AI – What’s Needed to Build a Modern Data Center Infrastructure – Six Five On The Road at Dell Tech World 2025

Arthur Lewis, President at Dell Technologies, joins Patrick Moorhead and Daniel Newman to share insights on revolutionizing data centers with AI and the importance of…
Dell Tech and Dauntless XR: AI PCs Driving Visualization Innovation - Six Five On The Road

Dell Tech and Dauntless XR: AI PCs Driving Visualization Innovation – Six Five On The Road

Lori-Lee Elliott, CEO at Dauntless XR, and Jon Siegal, SVP, CSG & Online Marketing, at Dell, share insights on leveraging AI PCs for revolutionizing data…

NEWS BY INDUSTRY

Recent Announcements Focused on Feedback, Mentoring, Wellness, DEI, and Consulting
Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way
The Southwest Airlines Debacle Offers Competitors Opportunity to Show They Care
Company Moves Focus on CX Features Leveraging AI and Deepening Technology Integration
Also: Gladly and TheyDo Secure New Funding
Melding the Best of Physical and Digital Customer Experience Is on the Agenda for Many Companies
Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Volaris Airlines Emphasizes Messaging Services in Move to Omnichannel Customer Service
Partners Include Jos Alukkas, FuelFood.io, Westland Insurance, and digitalAudience
Also: LumApps Acquires Vizir
Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment
Interview with Dr. Sydney Heimbrock Spotlights Challenges and Solutions
But Trading and Listing Will Continue at New York Stock Exchange
New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
New Research from Perceptyx Points to Increased Anxiety and Negative Behaviors
Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
New Research from Content Guru Also Reveals Insights from CX Pros for Next Year

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