Latest Industry News
Featured Insights
Jeetu Patel, EVP & Chief Product Officer at Cisco, joins Daniel Newman and Patrick Moorhead to discuss the complexities of securing AI and Cisco’s innovative strategies in this field.
The Partnership Between a Digital Adoption Platform and a Consultancy Underscores the Need To Address People and Process Issues, Not Just Technology Challenges, When Undergoing a Digital Transformation
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the partnership between digital adoption platform provider WalkMe and ABeam Consulting, highlighting the additional value created through the partnership.
Based on the Most Recent Announcements Regarding Tariffs, an Overview of Which Sectors and Vendors Will Be Most Impacted
Alex Smith, VP Channels Research at The Futurum Group, shares his insights on how tariffs impact different technology sectors and vendors. It will explore how the industry is looking to respond, and what potential tariffs are still to come.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Recent Announcements Focused on Feedback, Mentoring, Wellness, DEI, and Consulting
Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way
The Southwest Airlines Debacle Offers Competitors Opportunity to Show They Care
Company Moves Focus on CX Features Leveraging AI and Deepening Technology Integration
Also: Gladly and TheyDo Secure New Funding
Melding the Best of Physical and Digital Customer Experience Is on the Agenda for Many Companies
Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Volaris Airlines Emphasizes Messaging Services in Move to Omnichannel Customer Service
Partners Include Jos Alukkas, FuelFood.io, Westland Insurance, and digitalAudience
Also: LumApps Acquires Vizir
Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment
Interview with Dr. Sydney Heimbrock Spotlights Challenges and Solutions
But Trading and Listing Will Continue at New York Stock Exchange
New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
New Research from Perceptyx Points to Increased Anxiety and Negative Behaviors
Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
New Research from Content Guru Also Reveals Insights from CX Pros for Next Year
