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How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

How Will CISOs Be Impacted by the Proliferation of AI in Cybersecurity

Shira Rubinoff from The Futurum Group notes that the rapid proliferation of AI in cybersecurity presents mixed implications for CISOs, highlighting a disconnect between their…
Review: CX Wins in March, Part 2

Review: CX Wins in March, Part 2

The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships…
Review: CX Wins in March, Part 1

Review: CX Wins in March, Part 1

March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring…
A Look Back at CX M&As in March

A Look Back at CX M&As in March

Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by…
CX Partnerships for Statara, Playvox, and Mitto

CX Partnerships for Statara, Playvox, and Mitto

Collaborations Are Forged with CallHub, Five9, and MoEngage
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX partnerships between Statara and CallHub, Playvox and Five9, and Mitto…
New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

New CX Wins for Zeotap, 3CLogic, and SAP Emarsys

Partnerships Forged with Douglas, A Global B2B Travel Platform, and Miramar Group
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Zeotap, 3CLogic, and SAP Emarsys together with their…
New CX Research from Vonage, Reward Gateway, and MessageGears

New CX Research from Vonage, Reward Gateway, and MessageGears

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Vonage, Reward Gateway, and MessageGears….
CX Wins with Qualtrics, UKG, and Tattle

CX Wins with Qualtrics, UKG, and Tattle

Partnerships Succeed with University of Utah Health, Leslie’s Inc., and HTeaO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Qualtrics, UKG, and Tattle together with their partners…

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Featured Insights

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth
Keith Kirkpatrick & Daniel Newman
,

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Raises FY 2025 Revenue and EPS Targets Amid Continuing AI-Driven Momentum Across Segments
Keith Kirkpatrick and Daniel Newman at Futurum analyze Adobe’s Q2 FY 2025 results, highlighting AI-fueled user growth, Firefly adoption, strong RPO gains, and raised FY 2025 guidance despite AI-native competitive pressures.
Strengthening the Digital Resilience Journey with Cisco and Splunk - Six Five On The Road
Daniel Newman

Strengthening the Digital Resilience Journey with Cisco and Splunk – Six Five On The Road

Kamal Hathi, SVP & GM at Cisco, joins Patrick Moorhead and Daniel Newman to discuss the powerful synergy between Cisco and Splunk, and the future of digital resilience.
Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion
Keith Kirkpatrick & Daniel Newman
,

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion, positioning Oracle for FY 2026 acceleration.

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Latest Research

The AI-Powered Content Revolution Introduction to AI in Enterprise Cloud Content Management

The AI-Powered Content Revolution: Introduction to AI in Enterprise Cloud Content Management

In our latest Market Brief, The AI-Powered Content Revolution, created in partnership with Egnyte, Futurum explores how AI is transforming cloud content management from static…
Modern Data Protection for Modern Threats A Strategic Blueprint for Cyber Resilience

Modern Data Protection for Modern Threats: A Strategic Blueprint for Cyber Resilience

In our latest market brief, Modern Data Protection for Modern Threats: A Strategic Blueprint for Cyber Resilience, written in collaboration with Quantum, Futurum outlines how…
Building Optimal Cyber Resilience with All-Flash Protection Infrastructure

Building Optimal Cyber Resilience with All-Flash Protection Infrastructure

In our latest Market Brief, Building Optimal Cyber Resilience with All-Flash Protection Infrastructure, developed in partnership with Dell Technologies, The Futurum Group explores how next-gen…
Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership

Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership

In our latest Research Brief, Oracle Database@Azure: The Genesis of Oracle’s Multi-Cloud Leadership, completed in partnership with Oracle, The Futurum Group explores how enterprises can…

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Latest Insights

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Q2 FY 2025 Earnings Top Estimates With 11% Revenue Growth

Adobe Raises FY 2025 Revenue and EPS Targets Amid Continuing AI-Driven Momentum Across Segments
Keith Kirkpatrick and Daniel Newman at Futurum analyze Adobe’s Q2 FY 2025 results, highlighting AI-fueled user growth, Firefly adoption, strong RPO gains, and raised FY…
Strengthening the Digital Resilience Journey with Cisco and Splunk - Six Five On The Road

Strengthening the Digital Resilience Journey with Cisco and Splunk – Six Five On The Road

Kamal Hathi, SVP & GM at Cisco, joins Patrick Moorhead and Daniel Newman to discuss the powerful synergy between Cisco and Splunk, and the future…
Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Delivers Q4 FY 2025 Results With 27% Cloud Growth, RPO Hits $138 Billion

Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion,…
Re-thinking the Customer Experience in the Age of Agentic AI - Six Five On The Road

Re-thinking the Customer Experience in the Age of Agentic AI – Six Five On The Road

Liz Centoni, EVP & Chief Customer Experience Officer at Cisco, joins the hosts to explore how Agentic AI is revolutionizing CX in the B2B sector….
From Generative to Agentic: Cisco’s Vision for the Internet of Agents? - Six Five On The Road

From Generative to Agentic: Cisco’s Vision for the Internet of Agents? – Six Five On The Road

DJ Sampath, SVP at Cisco, joins Six Five to delve into Cisco’s AI advancements and the evolutionary shift towards an “Internet of Agents,” spotlighting the…
Kyndryl Expands Its Purview into Data Security with Microsoft Partnership

Kyndryl Expands Its Purview Into Data Security with Microsoft Partnership

IT Services Provider Introduces DSPM Consulting Offering Targeting AI Readiness and Compliance
Futurum’s Fernando Montenegro and Krista Case analyze Kyndryl’s launch of data security posture management services using Microsoft Purview to enhance data protection and AI readiness….

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NEWS BY INDUSTRY

Stronger employee experience by creating connections
Sherril Hanson

4 Strategies to Build Employee Connection for Positive EX and Retention

Providing Support Must Be Continued Throughout the Employee Journey
CX customer wins and case studies
Alex Gaw

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

Partnerships Formed with Kroger, TravelBrands, Ferrara Candy, Distinctive Living, and SelectBlinds
CX mergers and acquisitions
Alex Gaw

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

Acquired Firms Include Assist Digital, Repustate, Swrve, UserTesting, and Human Inference
CX for local governments
Keith Kirkpatrick

Building Trust with Citizens Through Better CX

Local Municipalities Must Learn from Their Commercial Counterparts
InMoment CX platform enhancements
Sherril Hanson

InMoment Adds Several Enhancements to its XI Platform

Dash Research Interviews Sandeep Garg, InMoment’s Chief Product Officer
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
CX Innovators - Dan Barnhart of Transamerica
Clint Wheelock
Clint Wheelock

CX Innovators: Dan Barnhart, Transamerica

Simplifying the Insurance Customer Journey with Strategic Technology Investments
Rising tide of customer complaints about airline customer service via Twitter
Sherril Hanson

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

Callback Technologies, Omnichannel Engagement, and Self-Service Can Help Smooth Out This CX Issue
CX acquisitions and funding news
Alex Gaw

New Funding for Beaconstac, Akia, and Inbenta

Also: Capacity Acquires Textel; PartnerHero Acquires SupportOps
Customer Insights and Feedback product and partnership announcements
Sherril Hanson

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Integrations, Partnerships and Product Enhancements
CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group
Clint Wheelock
Clint Wheelock

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
Restaurant customer experience technologies
Keith Kirkpatrick

Balancing Efficiency Against Human Interaction in Restaurants

Self-Service, Automation, and Third-Party Partners Can Improve Service, But May Impact CX
CX customer wins and case studies
Alex Gaw

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Partners Include Big Pharma Firm, MegaCorp Logistics, El Cortes Ingles, Apple Federal Credit Union, and Jazeera Airways
CX Innovators - H&R Block
Clint Wheelock
Clint Wheelock

CX Innovators: Andrew Clark, H&R Block

Modernizing Infrastructure and Services for Tax Preparation
Auto authentication using multi-factor authentication and biometrics
Keith Kirkpatrick

Auto-Authentication Techniques to Save Time and Improve CX

Consider Multi-Factor and Voice Biometrics to Improve Security
QuestionPro Workforce DEI study
Sherril Hanson

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce President Sanja Licina Shares Insights
CX Innovator Series - Sri Safitri, Telkom Indonesia
Clint Wheelock
Clint Wheelock

CX Innovators: Sri Safitri, Telkom Indonesia

Improving Customer Satisfaction through Technology Investment and Process Improvement
Customer data platform (CDP) product launches, partnerships, and research studies
Sherril Hanson

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Twilio, Tealium, and Treasure Data Release Research
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