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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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Integration enables seamless collaboration and real-time customer engagement insights ensuring email campaign success
Provides Highest Quality of Service and Reliability for Users in Russia; Global Reach Now Expands to 46 Countries and Territories, Including Japan and Puerto Rico
From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
FWD maintains its lead among insurers, while Citibank raises its performance to become a CX leader in multichannel banking
Partnership will help brands create enhanced customer experiences through listening and acting on customer feedback
Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences
Popular Quick Service Restaurant to evolve personalization and improve customer experience.
Creatio’s Core CRM Platform Replaces Volition’s Legacy System
The Now Platform Rome release empowers organizations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes‑Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens
