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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Integration enables seamless collaboration and real-time customer engagement insights ensuring email campaign success
Provides Highest Quality of Service and Reliability for Users in Russia; Global Reach Now Expands to 46 Countries and Territories, Including Japan and Puerto Rico
From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
FWD maintains its lead among insurers, while Citibank raises its performance to become a CX leader in multichannel banking
Partnership will help brands create enhanced customer experiences through listening and acting on customer feedback
Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences
Popular Quick Service Restaurant to evolve personalization and improve customer experience.
Creatio’s Core CRM Platform Replaces Volition’s Legacy System
The Now Platform Rome release empowers organizations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes‑Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens
