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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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NEWS BY INDUSTRY
Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers
Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business
Innovative suite of AI-powered solutions combines an individual’s marketing intelligence with machine learning insights for optimal sales and conversions
Customer Data Platforms Cited as Preferred Solution for Data Security, Flexibility, Interoperability and Ease of Integration
Acquisition of live commerce software pioneer Go Instore will give B2C brands faster connection-to-conversion experiences in-store and online
Amperity enables the plus-size women’s clothing company to seamlessly transition operations into the new data landscape
One platform for all employee experience programs, designed to create the foundation for a culture of connection in the flow of work
Primark partners with InMoment to understand customers across all locations, improve customer experience, increase retention and loyalty.
Only 26% of consumers believe brands are truly “excellent” at Customer Experience, where 51% of marketers believe the same; More than half of consumers feel unseen by the brands they interact with
New Eagle Hill Consulting healthcare employee survey finds more than a quarter of healthcare workers plan to find new employer
Through short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences
Latest Offering Goes Beyond Traditional Career Ladders to Drive Employee Engagement, Growth and Retention
Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell Lexi Baker The native integration adds Act-On’s powerful marketing automation solution to Zendesk’s industry-leading sales CRM offering
Acquisition will further extend Doxim’s document composition and fulfilment expertise in healthcare, insurance, and financial services
