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Category: Employee Experience

BetterUp and Microsoft Viva Integration Supports Positive Employee Experience
Sherril Hanson

BetterUp and Microsoft Viva Integration Supports Positive Employee Experience

Focus on Supporting Employee Purpose, Performance, Productivity, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on how BetterUp’s integration with Microsoft Viva will support positive employee experience by offering personalized content and guided practices to support purpose, performance, productivity, and wellbeing.
Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption
Keith Kirkpatrick

Microsoft’s Zero-Upcharge Copilot Strategy May Elevate GenAI Adoption

Dynamics 3Enterprise and Premium Customers Can Access Copilot Within Their Existing Licenses
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into Microsoft’s decision to provide Copilot GPT features within the license terms of its Enterprise and Premium versions of the Dynamics 365 family of products, and discusses the benefits and challenges for the company and its customers.
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
Alex Gaw

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Topics Include CX/EX, Good or Bad CX, GigCX, Interacting with Brands, and Expert Video Consultations
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX.
Talking Oracle SAP IBM Microsoft Lenovo Broadcom
Daniel Newman

We are Live! Talking Oracle, SAP, IBM, Microsoft, Lenovo, Broadcom

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, SAP, IBM, Microsoft, Lenovo, and Broadcom.
XM/os2 Launched by Qualtrics
Sherril Hanson

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper customer and employee relationships, and the ability to personalize and act at scale.
How Leaders Can Build a Resilient Workforce in the Age of AI — Six Five On the Road at .conf23
Daniel Newman

How Leaders Can Build a Resilient Workforce in the Age of AI — Six Five On the Road at .conf23

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Splunk’s Petra Jenner, SVP and General Manager, EMEA, live from .conf23 in Las Vegas to discuss how leaders can build a resilient workforce in the age of AI.
5 Questions with Sona Khosla, Chief Impact Officer at Benevity
Sherril Hanson

5 Questions with Sona Khosla, Chief Impact Officer at Benevity

Social Impact Technologies Can Help Recruit, Retain, and Engage Employees
Sherril Hanson, Senior Analyst at The Futurum Group interviews Benevity’s Chief Impact Officer, Sona Khosla and discusses how social impact technologies can help recruit, retain, and engage employees and why purpose must have a place at the table.
NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption
Keith Kirkpatrick

NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption

Contextual Learning Guides Include Role-Based and Task-Based Guides
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of NetSuite Guided Learning, and discusses how the embedded features should help enterprises maximize their software ROI, increase productivity, and decrease training costs.
WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points
Sherril Hanson

WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points

Enhanced Efficiency, Empowerment, and Engagement to Meet Rising Employee Expectations
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down a demo of WalkMe’s platform, focusing on the benefits it provides for employees.
GSG Elevates EX and CX With the Use of Workforce Engagement Management
Sherril Hanson

GSG Elevates EX and CX With the Use of Workforce Engagement Management

Genesys Cloud CX Helped Improve Employee Engagement and Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, interviews GSG, a full-service wholesale distributor and Genesys customer who had great success on both the EX and CX fronts after implementing Genesys WEM (on the Genesys Cloud CX platform).
Infor Announces Ask ChatGPT Widget Using OpenAI APIs
Keith Kirkpatrick

Infor Announces Ask ChatGPT Widget Using OpenAI APIs

Widget Allows for Customized Prompt Generation to Speed Workflows
Keith Kirkpatrick, Research Director at The Futurum Group, covers Infor’s announcement of Ask ChatGPT, a widget that allows users to easily build generative AI prompts via information held within Infor ERP systems, improving workflow and minimizing distractions with generative AI.
Shopify Empowers Employees with Plugin that Exposes the Cost of Meetings
Sean Spradling

Shopify Empowers Employees with Plugin that Exposes the Cost of Meetings

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications, discusses Shopify’s recent release of an internal tool that estimates the cost of a meeting during the scheduling process.
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