Category: Data Analytics

February 20, 2023

Alex Gaw

Industry News

eGain Announces Integration of Knowledge Hub with Microsoft Teams

The Integration Aims to Boost Worker Productivity

Data Analytics

February 14, 2023

tweiss@futurumresearch.com

Research Note

Teradata Revenue for Q4 2022 Hits $452M, Beating Estimates

Futurum analyst Todd R. Weiss share his insights as Teradata revenue for Q4 2022 hits $452M, beating estimates, as the multi-cloud enterprise data analytics vendor reports its Q4 and full FY2023 earnings amid continuing macroeconomic challenges around the globe.

Cloud, Data Analytics, Data Management

February 9, 2023

Clint Wheelock

Industry News

CX Innovators: Dr. Marlene Kolodziej, Ricoh

Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation

Customer Experience, Data Analytics

February 3, 2023

Sherril Hanson

Industry News

InMoment Adds Several Enhancements to its XI Platform

Dash Research Interviews Sandeep Garg, InMoment’s Chief Product Officer

Data Analytics

January 30, 2023

Kourtney Garcia

Research Note

RainFocus and Adobe Forge Partnership to Enhance Management of Marketing Data and Help Deliver Better Business Value

Steve Vonder Haar, senior analyst at Wainhouse Research, part of The Futurum Group family of companies, dives into the new partnership between Adobe and RainFocus, made with the intention of improving data management and overall business value.

CRM, Data Analytics, Workplace Collaboration

January 27, 2023

Daniel Newman & tweiss@futurumresearch.com

Research Note

ServiceNow Revenue Hits $1.94B in Q4 2022, Up 20% YoY

Futurum analysts Daniel Newman and Todd R. Weiss share their insights as ServiceNow revenue hits $1.94B in Q4 2022, up 20% YoY, as the cloud workflow automation software vendor also saw a 22.9% rise in FY2022 revenue to $7.24B.

AI, Automation, Data Analytics

January 3, 2023

Keith Kirkpatrick

Industry News

The State of CX in 2022

Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year

CRM, Data Analytics

December 20, 2022

Clint Wheelock

Industry News

CX Innovators: Rick Rosso, Concentrix

Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment

Customer Experience, Data Analytics

November 9, 2022

Shelly Kramer

Futurum Tech Webcast

Making the Most of Business Data is One of the Biggest Challenges Organizations Face & APOS Live Data Gateway Can Help

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Allan Pym, Chief Operating Officer at APOS, for a conversation on the challenges making the most of business data presents for organizations, and how APOS Live Data Gateway is helping solve those challenges — and in real time.