Category: CRM

May 9, 2022

Keith Kirkpatrick

Industry News

Providing Better CX for Seniors

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes

Contact Center, CRM, Mobile Devices

May 4, 2022

Alex Gaw

Industry News

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim

April 21, 2022

Shelly Kramer

Research Note

Salesforce Renames Tableau CRM ‘Salesforce CRM Analytics’

Futurum principal analyst Shelly Kramer provides analysis of Salesforce’s renaming of its Tableau CRM product to Salesforce CRM Analysis and discusses the impact of recently announced features to be rolled out this summer.

CRM, Customer Experience, Data Analytics, Machine Learning

April 4, 2022

Alex Gaw

Industry News

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos

CRM, Customer Data Platform, Employee Experience

March 17, 2022

Alex Gaw

Industry News

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

Customers From New Collaborations Include BWT Alpine F1 Team, Hand & Stone Massage, Gymshark, Tec-Med, and Made For Freedom

March 7, 2022

Alex Gaw

Industry News

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week

CRM, Customer Experience, Employee Experience

March 3, 2022

Daniel Newman

Research Note

Salesforce Reports Record Q4 and FY2022 Revenue as Strong Gains Seen in Subscription, Support and Professional Services Sales

Futurum Research analysts Daniel Newman and Todd R. Weiss dissect Salesforce’s latest Q4 and FY2022 earnings report, which saw the CRM vendor bring in record revenue of $7.3B and $26.49B, respectively.