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Category: CRM

Daniel Newman

Zendesk Q3 Revenues Up 20% to $417M

Futurum analysts Daniel Newman and Michael Diamond discuss Zendesk’s recent Q3 2022 earnings results and what they mean for the company moving forward.
Shelly Kramer

Navigating Oracle Unlimited Licensing Agreements Requires the Right Partner

In our latest research brief, Navigating Oracle Unlimited Licensing Agreements Requires the Right Partner, done in partnership with Palisade Compliance, we explore the complex world of unlimited licensing agreements and look at why working with a partner to manage ULAs makes all the difference.
Shelly Kramer

Why Empowering Sales Teams and Improving the Employee Experience is Critical Today

In our latest research brief, Why Empowering Sales Teams and Improving the Employee Experience is Critical Today, done in partnership with Microsoft, we dive into the current state of employee experience and how it can impact overall business success.
Daniel Newman

NetSuite SuiteWorld

The Six Five team discusses NetSuite's SuiteWorld event
Customer support for product design problems
Keith Kirkpatrick

Mitigating Product Design Issues with CX

Simply Acknowledging Problems Customers Are Having and Keeping Them Updated Goes a Long Way
Customer onboarding
Keith Kirkpatrick

Improving the Onboarding Process to Improve CX

Identify Customers Who Need Onboarding Help and Provide More Information When and Where Needed
Building a CX Team for Success
Keith Kirkpatrick

Building a CX Team for Success

Organizations Can Take Inspiration from the Structure and Roles of Winning Sports Teams
Daniel Newman

Salesforce Q2 2023 Revenues up 22% YoY

Futurum’s Daniel Newman and Michael Diamond cover Salesforce’s Q2 2023 earnings results and how the cloud-based CRM category remains a strategic priority for organizations that view customer centricity and organizational connectedness as integral to business success.
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Ron Westfall

ZohoDay 2022: The Key Day Two SMB Panel Takeaways That Are a Key Part of Zoho’s Value Prop

Futurum’s Ron Westfall assesses ZohoDay 2022 and covers the analyst summit’s SMB panel consisting of Zoho customers Counter Culture, Hera Hub, and Zoomcar. The panel discussion shows how some SMB customers use Zoho solutions to meet their distinct challenges and attain better business outcomes, evidencing yet another reason for Zoho’s compelling value prop across the customer spectrum — regardless of company size.
Employee advocacy for customer experience
Keith Kirkpatrick

Using Employee Advocacy to Support CX Efforts

Employees, Like Customers, Can Spread Good Word-of-Mouth, but Firms Should Create Guidelines
New Study Are CRMs Still The Powerhouse For Sales Teams
Daniel Newman

New Study: Are CRMs Still The Powerhouse For Sales Teams?

Worldwide, Amazon Prime customers made 300 million purchases this year alone- more than any Prime Day in Amazon’s long history.. Futurum's principal analyst Daniel Newman reviews the numbers from Prime Day 2022.
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