Category: CRM

September 16, 2021

Alex Gaw

Industry News

Growth Equity Firm Volition Capital Adopts No-Code Platform from Creatio

Creatio’s Core CRM Platform Replaces Volition’s Legacy System

September 15, 2021

Keith Kirkpatrick

Industry News

Delivering a Great B2B Customer Experience

September 1, 2021

Daniel Newman

Research Note

C3 AI and Google Cloud Partner to Accelerate Enterprise AI Adoption

C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks down the importance of this deal and why it signals a growing level of maturity for both companies.

AI, CRM, Workplace Collaboration

August 30, 2021

Daniel Newman

Video Research Note

Salesforce Earnings Report

August 25, 2021

Daniel Newman

Research Note

Salesforce Sees 23% Growth Anchored By Strong Platform Growth

August 25, 2021

Daniel Newman

Six Five Webcast

Salesforce Starts Slacking – The Six Five Webcast

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the tech news stories that made headlines this week including Salesforce and Slack, earnings reports from NVIDIA and Cisco, Intel Architecture Day, and more topics you won't want to miss.

August 18, 2021

Keith Kirkpatrick

Industry News

Clarifying the CX Alphabet Soup: CRM and CDP

CRM, Customer Data Platform

August 11, 2021

Alex Gaw

Industry News

Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive

August 11, 2021

Alex Gaw

Industry News

AI-Focused Firms Fuel Numerous CX Acquisitions This Year

Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX

AI, CRM

July 14, 2021

Daniel Newman

Research Note

Microsoft Ignite(s) Deeper Integration Between Teams & Dynamics 365

Microsoft continues to push its ambitions to see Microsoft Teams as the centerpiece of work with new integrations into Dynamics 365

CRM, Workplace Collaboration

July 13, 2021

Steven Dickens

Research Note

Zoho Advances BI and Analytics Platform With New Self-service Approach, Aiming to Radically Transform Data Integrity and Business Insights

Futurum Research Senior Analyst, Steven Dickens provides his analysis on the new functionality announced today by Zoho. With a focus on radically improving the ease of manipulation of data and a focus on enhancing data integrity, Zoho is transforming the insights business users can get from disparate data sources.