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What we do
Business Economic Value
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What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Tag: Customer Wins
June 7, 2023
Alex Gaw
Industry News
CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
Partnerships Benefit KDDI, FC Bayern, Camping World, Viasat Brazil, and Rabobank
June 5, 2023
Alex Gaw
Industry News
CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory
Partnerships Benefit Prada Group, TCU Financial Credit Union, Great Northern Insulation, Worldwide Flight Services, and Mouser Electronics
Semiconductors and Components
May 22, 2023
Alex Gaw
Industry News
CX Customer Wins for 8×8, MoEngage, eGain, WebEngage, and Salesforce
Partnerships Established with Welsh Water, Tata Capital, Randolph-Brooks Federal Credit Union, Ikea Saudi Arabia and Bahrain, and Esquire Financial Holdings
May 15, 2023
Alex Gaw
Industry News
CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage
Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
May 4, 2023
Alex Gaw
Industry News
Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail
Partnerships Benefit Greenland Travel, Coast Mental Health, LexisNexis, ScS Group Plc, and Children’s Hospital of Orange County
May 2, 2023
Alex Gaw
Industry News
Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks
Partners Include NMHS, Akasa Air, KLAR Partners, Silver Fern Farms, and Purplle
Customer Data Platform
April 28, 2023
Alex Gaw
Industry News
Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr
Partners Include Colectivo Coffee, Air Canada, Caring Pharmacy, Pilot Catastrophe Services, and BWT Alpine F1 Team
April 10, 2023
Alex Gaw
Industry News
Customer Wins for ServiceNow, Salesforce, Oracle, RingCentral, and InMoment
Partners Include NASCAR, The RealReal, Capital Bank, MMC, and Hopebridge
April 3, 2023
Alex Gaw
Industry News
Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice
Wins Include Volkswagen Ireland, KoinWorks, Hibbett, NorthLadder, and Finance Services
March 24, 2023
Sherril Hanson
Industry News
Rison Software Brings CX, EX, and Training Together
New Deal with Nissan Is a Game Changer for the Company
Employee Experience
March 22, 2023
Alex Gaw
Industry News
Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
Partnership Initiatives Benefit MillerKnoll, Holiday Inn Club Vacations, Khalsa Credit Union, Peltz Shoes, and LanguageLoop
March 8, 2023
Alex Gaw
Industry News
Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights
Partnerships Are Formed with Two US Health Firms, Nomad Health, ARA, and Zepto
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