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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform.
Yellow.ai’s platform offers seamless interoperability across multiple use-cases, languages, and communication channels
Ranks customer experience of seven Malaysian multichannel banks; reveals effect of CX on customer loyalty
Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Tracking Some Prominent Acquisitions and New Financing Activity in the Last 10 Days
New features unveiled to better integrate Dapresy tools with PowerPoint
New Product Updates Are Also Announced
The Enhanced Agentless Outbound Communication Tool Increases Response Rate for Proactive Customer & Prospect Outreach
With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market and transform customer and employee experiences across marketing, sales and service
But Marketers Must Resolve Various Challenges
The new GetFeedback integrations for Slack and Salesforce and a new Salesforce app better orient Momentive customers for action and impact in Salesforce Sales and Service Clouds
Digital technology highlighted as key to meeting new decarbonization targets as Atos launches new Digital Vision: Digital Banking paper
