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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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NEWS BY INDUSTRY
CX Leaders Are More Attractive to Investors
Coveo continues to expand its AI-powered commerce search, recommendations and discovery with deep online retail merchandising and personalization tools • Continues to strengthen its leadership as the relevance cloud using AI to power engaging experiences across commerce, service, support, and digital workplace solutions • Deepens retail and commerce expertise, and European presence
Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
A wide footprint and expansive solution portfolio help the company address evolving customer requirements in a diverse market
Global Reach™ Cloud Infrastructure Provides Canadian Organizations with High Quality Connectivity and Reliability
The company’s Autumn Innovation Release includes a new no-code chatbot offering, modern & secure messaging enhancements, and the first-ever Zoom integration for enterprise communities
63% of global consumers are more likely to do holiday shopping with brands that personalize the experience
Employee experience leaders in a new survey from Medallia and The Josh Bersin Company were 12x more likely to indicate revenue growth of more than 20% over the last year.
Customer data platform also expands management team with hire of Tableau VP Jeff Mehalek
COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
The launch of the CRM Platform Fund is part of HubSpot’s continued commitment to support growing companies that are building differentiated software products and are dedicated to forming strong, long-term customer relationships
The investment will accelerate Alida’s aggressive growth strategy and innovation agenda