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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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Collaboration Aims to Help Contact Centers Provide Smoother CX
Internal Pre-Campaign Research and Social Listening Could Have Informed Bud Light’s Advocacy Strategy
Partners Include Colectivo Coffee, Air Canada, Caring Pharmacy, Pilot Catastrophe Services, and BWT Alpine F1 Team
Hotel Group Introduces Immersive and Localized Experiences
DISQO Issues a Report Focused on Consumers’ Experiences with and Perceptions of Generative AI
Quality Management Supports Both CX and EX in Contact Centers
Topics Include Productivity Surveillance, Knowledge Management, Brand Messaging, Insurers, and Marketing Automation
New Capability Supports Both Employees and Managers
Consistency, Cultivation, and Curation Are Key to CX Success
Companies are Moving in the Right Direction with Strategic Priorities on Integrated CX Platforms and EX Improvements
Both Link-Ups Focus on Supporting Social Media and Reviews
Requirements and Tips for Deploying Effective Recommendations
Acquisition Will Enhance Zoom Platform with Deeper EX Capabilities
WayMap Mobile App Provides an Indoor and Outdoor Navigation Solution Without Beacons or Wi-Fi
Experience Efforts at Government Agencies Must Extend to Employees
Tools and Techniques to Extract Hidden CX Insights
Topics Include Customer Rewards, CX Investments in Financial Services, and Employee Recognition
Market Opportunity Perspectives from Interviews with Lifesize and IrisCX
