Search

Zoom to Acquire Workvivo

Acquisition Will Enhance Zoom Platform with Deeper EX Capabilities

Zoom has announced it will be acquiring employee experience platform provider Workvivo.

Workvivo is a comprehensive platform, including technologies that touch on many of the most important contributors to employee experience (EX): communication, connection/social, culture, engagement, insights, and recognition. The company has reported triple-digit growth in the last three years and its customers include brands such as Liberty Mutual, Lululemon, Ryanair, Madison Square Garden, and Wynn Resorts.

Source: Workvivo

“We are excited to welcome the Workvivo team to Zoom. The power of Workvivo employee experience platform, with its robust communications and engagement offering combined with Zoom’s all-in-one collaboration platform, allows organizations to fully unlock the potential of their employees and evolve their company culture in a hybrid world,” says Kelly Steckelberg, chief financial officer at Zoom. “Workvivo has set the standard for employee communications, helping businesses reach and engage millions of employees worldwide. Workvivo prioritizes ease-of-use and simplicity of design, offering the best user experience which is a perfect match to Zoom’s DNA.”

“Zoom’s rapid pace of innovation and the persistent dedication to building products with a human-first mindset is why we are most excited about joining the team,” says John Goulding, CEO and co-founder at Workvivo. “Our platform replaces outdated, clunky, internal communications tools with a vibrant, familiar social experience, and has a proven history of unparalleled levels of adoption. With Zoom, we can build great things together, make teamwork more meaningful, and extend collaboration beyond knowledge workers, allowing us to reach employees who have historically felt disconnected from the company.”

Workvivo’s founders, Goulding and Joe Lennon, as well as the entire Workvivo team, will be remaining with Zoom. Following the close of the transaction, expected in the first quarter of fiscal year 2024, Zoom will be incorporating Workvivo’s capabilities into its platform. Terms of the transaction were not disclosed.

This move demonstrates the industry’s growing acceptance that EX is foundational to any customer experience and the acknowledgment that all types of workers, particularly remote, hybrid, and distributed workforces, such as frontline workers, need ongoing connection and support.

Related article: 4 Strategies to Build Employee Connection for Positive EX and Retention

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

SHARE:

Latest Insights:

The Six Five team discusses welcome Stacy Rasgon, Bernstein Research.
Partnerships Will Benefit Vendors and End Customers by Providing Choice and Options
Keith Kirkpatrick, Research Director with The Futurum Group, covers ServiceNow’s partnership announcements made at Knowledge 2024 and discusses how these agreements dovetail with larger trends in the market, and how customers will benefit.
The Transformative Potential of IBM Test Accelerator for Z in Modernizing Mainframe Environments
Steven Dickens, Vice President and Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insights on the transformative potential of IBM Test Accelerator for Z in modernizing mainframe environments.

Latest Research:

In our latest research brief, How Manufacturing Organizations Drive Business Impact from Digital Transformation, which is authored by The Futurum Group in collaboration with SAP, we address the challenges affecting manufacturing organizations that are trying to enact digital transformation plans, the transformation strategies that are driving change within manufacturing organizations, and the value of implementing a cloud-based, enterprise-grade business platform such as SAP’s S4/HANA Cloud and Business Technology Platform.
In this eBook, Enhancing Employee Experience with Logitech's AI-Enabled Features, we explore how Logitech leverages artificial intelligence (AI) to transform conference cameras into intelligent devices to improve meeting experiences, focusing on improving participant equity, engagement, and overall audiovisual experience.
Our latest research brief, Responsible Artificial Intelligence: Dell Data Protection for AI Applications– done in partnership with Dell Technologies– explores AI’s increasing need for data protection and cyber security, the unique protection requirements for AI, and how Dell’s data protection portfolio can be leveraged to meet these data protection needs.