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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Amazon Also Unrolls New Tools, Services, and Benefits for Sellers
The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni
Data connectors and a new application make it easy for businesses to power modern AI-powered search experiences on their websites.
Previously with Glint, LinkedIn’s people success platform, Poppen becomes Chief Strategy & Customer Officer at involve.ai
Launch of Innovative New Capabilities and Extension of Market-Leading CDP Empowers Brands to Bring Dynamic Customer Experiences to Market Faster and Drive Business Results
New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer experience
Journey Maps Is a New Solution from Heap to Address the Issue
The Centers for Medicare & Medicaid Services (CMS) Approve Medallia as a HCAHPS vendor to survey patients via telephone.
The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-service and agent-assisted interactions
Leveraging AI and machine learning models and providing real-time guidance and coaching to employees, new solution facilitates companies in embedding fair treatment of vulnerable customers within business processes
Integration will empower advertisers to unlock customer-driven growth through personalized digital ads across the Criteo platform based on Optimove’s AI-mapped CRM Journeys
Awardco’s unprecedented growth, profitability, and enterprise client roster underscore its success in rewards and recognition and paint a bright future for employee loyalty.
