Latest Industry News
Featured Insights
At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Investment Is the Remaining Portion of a $20 Million Allocation to Broaden Access in Black Communities to Financial Services
Tech Mahindra, All for One Group, Clarivate, 8×8, and ConnectWise All Extend Their Brands
As world leaders in their own fields, SAP SuccessFactors and Attensi will revolutionize the way corporations work with learning and development in the business world, creating thrilling learning experiences based on gamification and simulation technology
Emergency Animal Hospital and Veterinary Specialist Extends Customer Engagement Capabilities Using 8×8 CPaaS SMS API to Better Manage Emergency and Non-emergency Pet Care Inquiries
Convergence of fast-growing CPaaS, CCaaS, and Digital Commerce sectors drives adoption of Chat Commerce
CM Group Investment in Selligent Drives Product Innovation and Supports Local European, North American and Industry-Specific Relationships
Cooleaf’s Expanded Employee Rewards Catalog Offers a Range of Gifts and Incentives Perfect for Any Team
A new 85,000 square-foot office located in Reston Station will serve as a hub for talent focused on AI and machine learning, and public sector growth
Data Fragmentation Emerges as Biggest Barrier to Digital Transformation in 2022
Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement Management (WEM) capabilities.
Company recognized for leadership prowess in Gartner, Forrester, G2 Grid, and Top 5O Insights & Analytics Reports for its unique blend of CX best practices and modern market research approach
Industry’s highest accolades for Outbound Campaign Management presented to Alvaria
New whitepaper highlights the importance of human connection and seamless experiences in digital marketing strategies
Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets
