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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Leader in Customer Engagement Also Announces New Office Locations in Austin and Chicago
The report highlights key findings related to how convenience, reliability, and responsibility impact brand loyalty
Salesforce data finds that by next year, 25% of shopping will happen beyond a brand’s website, app, or physical store
Partnership to help retailers integrate advanced customer insights into their marketing and merchandising programmes
Customers Seek Deeper Relationships, Ongoing Dialogues with Retail Brands Amid Supply Chain Disruptions and Inflationary Pressures
Letter Reminds Stockholders of Expected Value Creation Opportunity
Three CX Companies Get Millions of Dollars in Fresh Capital and Support
New product features come as company sees 400% Microsoft Teams growth per month by frontline workers during the pandemic
Vantage Circle announces that it has received leadership badges for Employee Engagement Leader and Employee Recognition Leader for the Winter 2022 session.
The combined offering will help teams integrate customer data directly from their data warehouse and improve customer journey exploration.
Global leader in survey, customer experience, and VoC technology completes rigorous audit demonstrating commitment to security, privacy, and regulatory compliance
The recognition follows two additional honors the cloud contact center provider received at the end of 2021: Ranking #1 on Battery Ventures’ Highest-Rated Public Cloud-Computing Companies to Work for List and becoming certified as a Great Place to Work – USA.
Holiday inventory shrank 2% (both global and U.S.) compared to 2020 due to supply chain issues
Overall customer satisfaction is bouncing back after falling at the start of the pandemic, and industries that provided key services during lockdown have been the fastest to recover
