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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Senior finance executive brings decades of experience in guiding growth to leadership team
Storefront Accelerators empower developers to quickly build feature-rich and custom storefronts to deliver best-in-class unified commerce experiences
94% of brands rated their customer engagement practices as excellent or good
Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call
Frontier’s CEO and Management Team Gather Weekly to Review and Resolve Customer Complaints
With the combination of customer experience insights and journey orchestration, organizations can have a single view of the customer journey and use real-time interactions to improve experiences and loyalty
Market Force Information, a global leader in customer experience management solutions, today launched a suite of new service features to support multi-location businesses in meeting and exceeding customer expectations at every touchpoint.
The Company’s fully fledged internal and external library provides intelligent and comprehensive self-service capabilities for both live and AI-enabled virtual agents
Sharp Disconnect Exists Between What Brands and Consumers Believe on Sustainable Shopping
Former SAP Marketing Executive brings large iconic brand and digital marketing expertise to elevate awareness and enhance growth
Top fashion retailer leverages AI-driven real time decisioning to personalize the omni channel shopping experience
The strategic partnership sees Clarke Capital’s CEO return to a business he began over 20 years ago
Powerful iPaaS provides starter templates to help Creatio customers connect applications and move data faster.