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OpenText Deepens Its Business Optimization Strategy, Linking Workforce Cuts to Its AI-First Operational Model as Part of a $550 Million Savings Plan
Keith Kirkpatrick, Research Director at Futurum, shares insights on OpenText’s AI-led restructuring strategy and its implications for long-term cost savings and operational efficiency.
Platformization and AI Investments Shaped Palo Alto Networks’ Q3 Performance, as the Company Balanced Internal Execution With an Evolving Industry Landscape
Fernando Montenegro, Vice President and Practice Lead with Futurum, digs into Palo Alto Networks Q3 2025 results. In focus: the key movement towards platformization and AI momentum within a competitive landscape, as the company advances toward long-term targets.
Qualcomm Re-Enters the Data Center Market with Arm-Based CPUs Designed to Interface with NVIDIA AI Infrastructure
Olivier Blanchard, Research Director at Futurum, explores Qualcomm’s re-entry into the data center market with Arm-based CPUs designed to integrate with NVIDIA’s AI infrastructure, marking a strategic pivot from its past efforts.
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NEWS BY INDUSTRY
Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
Techniques to Keep Customers Confident in their Brand Experience
Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Optimism for Investment Is Still Reported
Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
