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Jeetu Patel, EVP & Chief Product Officer at Cisco, joins Daniel Newman and Patrick Moorhead to discuss the complexities of securing AI and Cisco’s innovative strategies in this field.
The Partnership Between a Digital Adoption Platform and a Consultancy Underscores the Need To Address People and Process Issues, Not Just Technology Challenges, When Undergoing a Digital Transformation
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the partnership between digital adoption platform provider WalkMe and ABeam Consulting, highlighting the additional value created through the partnership.
Based on the Most Recent Announcements Regarding Tariffs, an Overview of Which Sectors and Vendors Will Be Most Impacted
Alex Smith, VP Channels Research at The Futurum Group, shares his insights on how tariffs impact different technology sectors and vendors. It will explore how the industry is looking to respond, and what potential tariffs are still to come.
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NEWS BY INDUSTRY
Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
Techniques to Keep Customers Confident in their Brand Experience
Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Optimism for Investment Is Still Reported
Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
