Latest Industry News
Featured Insights
Adobe Raises FY 2025 Revenue and EPS Targets Amid Continuing AI-Driven Momentum Across Segments
Keith Kirkpatrick and Daniel Newman at Futurum analyze Adobe’s Q2 FY 2025 results, highlighting AI-fueled user growth, Firefly adoption, strong RPO gains, and raised FY 2025 guidance despite AI-native competitive pressures.
Kamal Hathi, SVP & GM at Cisco, joins Patrick Moorhead and Daniel Newman to discuss the powerful synergy between Cisco and Splunk, and the future of digital resilience.
Oracle Posts Q4 Fy 2025 Revenue and EPS Beat as Cloud Demand Fuels Growth Acceleration
Keith Kirkpatrick and Daniel Newman at Futurum analyze Oracle’s Q4 FY 2025 earnings, highlighting strong cloud momentum, multicloud adoption, AI-driven demand, and aggressive capacity expansion, positioning Oracle for FY 2026 acceleration.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
Techniques to Keep Customers Confident in their Brand Experience
Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Optimism for Investment Is Still Reported
Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
