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Jeetu Patel, EVP & Chief Product Officer at Cisco, joins Daniel Newman and Patrick Moorhead to discuss the complexities of securing AI and Cisco’s innovative strategies in this field.
The Partnership Between a Digital Adoption Platform and a Consultancy Underscores the Need To Address People and Process Issues, Not Just Technology Challenges, When Undergoing a Digital Transformation
Keith Kirkpatrick, Research Director at The Futurum Group, discusses the partnership between digital adoption platform provider WalkMe and ABeam Consulting, highlighting the additional value created through the partnership.
Based on the Most Recent Announcements Regarding Tariffs, an Overview of Which Sectors and Vendors Will Be Most Impacted
Alex Smith, VP Channels Research at The Futurum Group, shares his insights on how tariffs impact different technology sectors and vendors. It will explore how the industry is looking to respond, and what potential tariffs are still to come.
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NEWS BY INDUSTRY
End-to-End Interactions Allow B2B Customers to Streamline Operations
Elevating Digital CX in the Investment Management Sector
Qualtrics Data Points to Areas of Concern for Employees and Targeted Areas of Improvement for Patients
Breaking New CX Ground as Africa’s Biggest Pay TV Service Provider
Digital Employee Experience, Performance Reviews, Pulse Surveying, Integrations, and Partnerships Are Spotlighted
Communication, Convenience, Contactless, and Mobility Are Important Focus Areas
CX Starts with Quality, But Can Be Extended Through Enhanced Responsiveness
Integrations with the Microsoft Product Ecosystem and Co-Innovation Are Expected
Topics Include CDPs, Contact Solutions, Operational Efficiency, the Customer, and Personalization
IPI, Mitel, Sprinklr, Sitel, Tollring, TTEC, Verint, Verizon, and WWT Are Among the Others with New Products, Enhancements, and Partnerships
Employees Become Key Stakeholders and Design Partners with a Stronger Sense of Belonging
Burnout, Challenges, Purpose, Rewards & Recognition, and Performance and Pay Management Are Areas of Concern
CX and EX Focus Will Remain Strong; New Investment to Expand Coverage in Enterprise Software
Yieldify, WillowTree, Apptentive, and PPT Solutions are Acquired; Also: Rokt Raises Funds
Product Enhancements Gain Ground and CDP Partnerships Proliferate
Clear Policies and Controls Can Elevate CX While Protecting Against Returns Abuse
Companies May be Focusing Efforts More Narrowly
