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At Microsoft Build 2025, AI Is Microsoft’s Future, and Developers Are at the Heart of the Agentic AI Revolution, Not Replaced by It
Analysts Mitch Ashley, Nick Patience, and Keith Kirkpatrick at Futurum share their insights on Microsoft Build 2025, revealing Microsoft's strategic pivot to agentic AI and its profound implications for the future of software development.
Tara DeZao and Peter van der Putten from Pega join Keith Kirkpatrick to discuss the future of AI and creating impactful customer experiences responsibly.
Snowflake Unveils Cortex AI Enhancements, OpenFlow for Interoperability, and Significant Compute Performance Upgrades, Aiming To Make AI More Accessible and Efficient for Enterprises
Nick Patience, AI Practice Lead at Futurum, shares his insights on Snowflake Summit 2025. Key announcements like Cortex AI, OpenFlow, and Adaptive Compute aim to accelerate enterprise AI by unifying data and enhancing compute efficiency.
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NEWS BY INDUSTRY
Partners Include Outdoorsy, Qatar Business Bureau, Downer NZ, and BKT
Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
The Integration Aims to Boost Worker Productivity
Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX
Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
Dave Lehman, Birdeye COO and President of Go-To-Market, Talks About Local Business Focus and the Company’s Growth
Training and Technology Should Be Used in Tandem to Improve CX
The Move Is Positioned as Short Term, Minimally Disruptive, and Necessary for Continued Product Investment
Conversational AI Bots from Freshworks and Meta Messaging Apps Are Involved
Also, QuestionPro Acquires doopoll
Fostering Hotel Guest Loyalty in a Resource-Constrained Market
Acquisition Would Significantly Expand Mitel’s Global UC Footprint
Employees Have Choices; Companies Cannot Afford to Neglect EX
Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
Increased Customer and Employee Friction May Be Necessary to Thwart Threats
A New Investor Arm Is Also Set Up to Support the Center
Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
