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OpenAI Is Positioned as a Major AI-Powered Software Development Company, Competing With Microsoft, GitHub, Anthropic, and Startup Cursor
Analysts Mitch Ashley, VP of DevOps and Application Development, and Nick Patience, VP of AI Software and Tools, at Futurum, share their insights on the implications of OpenAI’s agreement to acquire AI coding tool company Windsurf. The acquisition propels OpenAI forward in its quest for leadership in the AI coding and agent development market.
The 2025 Edition of the Venerable Conference Shows How It Is Evolving Under New Ownership While the Industry Navigates the Impact of AI
Key analysts at Futurum share insights on the rebranded RSAC Conference's transformation into a broader platform, the conference experience, and highlight trends including AI implementation and the importance of identity and data security.
AWS Leads Amazon’s Q1 FY 2025 With 17% Yoy Revenue Growth; Retail Business Remains Steady
Olivier Blanchard, Research Director at Futurum, breaks down Amazon’s Q1 FY 2025 results. The focus is on AWS growth, rising ad revenues, cost efficiencies, and tariff risk shaping the outlook for Amazon’s operating margin and cloud scale-up.
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NEWS BY INDUSTRY
Partners Include Outdoorsy, Qatar Business Bureau, Downer NZ, and BKT
Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
The Integration Aims to Boost Worker Productivity
Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX
Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
Dave Lehman, Birdeye COO and President of Go-To-Market, Talks About Local Business Focus and the Company’s Growth
Training and Technology Should Be Used in Tandem to Improve CX
The Move Is Positioned as Short Term, Minimally Disruptive, and Necessary for Continued Product Investment
Conversational AI Bots from Freshworks and Meta Messaging Apps Are Involved
Also, QuestionPro Acquires doopoll
Fostering Hotel Guest Loyalty in a Resource-Constrained Market
Acquisition Would Significantly Expand Mitel’s Global UC Footprint
Employees Have Choices; Companies Cannot Afford to Neglect EX
Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
Increased Customer and Employee Friction May Be Necessary to Thwart Threats
A New Investor Arm Is Also Set Up to Support the Center
Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
