Latest Industry News
Featured Insights
Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
Latest Research
Latest Insights
NEWS BY INDUSTRY
First CDP to Provide Granular Data Privacy and Governance Controls for Apple ATT
Grounded in BlueConic’s privacy-by-design philosophy, the data clean room is a natural extension of the platform’s existing third-party data-deprecation solutions
Company Valuation Near QUADRUPLES Since Series C Funding; Hypergrowth Underscores Market Demand for Composable APIs That Deliver Real-Time Dynamic Experiences
New services deliver a clear Information Management vision, strategic roadmap, and best practice solution architecture to customers
Findings suggest opportunities for contact centers to embrace a digital workforce of AI-powered assistance for customers and agents.
Alida bolsters capabilities in customer experience, employee experience, product experience and brand experience
The experience optimization platform now integrates with any SPA framework, prioritizing performance among brands with dynamic websites.
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
Led by B Capital Group, the round values Pendo at $2.6 billion as company tops $100M in ARR
Medallia Shareholders to Receive $34.00 Per Share in Cash
Winners will be announced at the Five9 2021 CX Summit on September 1.
Leaders from the retail, automotive, academic, travel and hospitality, technology, financial, insurance and health care industries trust Qualtrics to help them design and improve the experiences that matter most
Companies are using SAS® to move beyond traditional CDP platforms to jump-start personalization and increase the value of their first-party data.
CX leader in banking and consulting joins Medallia to help financial services leaders compete and grow through customer and employee experience.
Latest report marks company’s fourth consecutive year as a Leader
New Solution Enables Cloud-Native, Best-in-Class, Real-Time Data Quality and Identity Resolution as a Service – Without Moving Data Outside an Organization’s Security Perimeter
