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Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
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NEWS BY INDUSTRY
First CDP to Provide Granular Data Privacy and Governance Controls for Apple ATT
Grounded in BlueConic’s privacy-by-design philosophy, the data clean room is a natural extension of the platform’s existing third-party data-deprecation solutions
Company Valuation Near QUADRUPLES Since Series C Funding; Hypergrowth Underscores Market Demand for Composable APIs That Deliver Real-Time Dynamic Experiences
New services deliver a clear Information Management vision, strategic roadmap, and best practice solution architecture to customers
Findings suggest opportunities for contact centers to embrace a digital workforce of AI-powered assistance for customers and agents.
Alida bolsters capabilities in customer experience, employee experience, product experience and brand experience
The experience optimization platform now integrates with any SPA framework, prioritizing performance among brands with dynamic websites.
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
Led by B Capital Group, the round values Pendo at $2.6 billion as company tops $100M in ARR
Medallia Shareholders to Receive $34.00 Per Share in Cash
Winners will be announced at the Five9 2021 CX Summit on September 1.
Leaders from the retail, automotive, academic, travel and hospitality, technology, financial, insurance and health care industries trust Qualtrics to help them design and improve the experiences that matter most
Companies are using SAS® to move beyond traditional CDP platforms to jump-start personalization and increase the value of their first-party data.
CX leader in banking and consulting joins Medallia to help financial services leaders compete and grow through customer and employee experience.
Latest report marks company’s fourth consecutive year as a Leader
New Solution Enables Cloud-Native, Best-in-Class, Real-Time Data Quality and Identity Resolution as a Service – Without Moving Data Outside an Organization’s Security Perimeter
