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Category: Enterprise Applications

Randy Kerns
Randy Kerns

Returning to the Office – Kicking and Screaming

Randy Kerns, senior strategist at Futurum Research (formerly Evaluator Group), part of The Futurum Group family of companies, shares insights on the challenges of incentivizing employees to return to the office post-pandemic and what he sees ahead.
Keith Kirkpatrick

Leveraging Support Ticket Data to Improve CX

Tools and Techniques to Extract Hidden CX Insights
Visual customer support
Sherril Hanson

Visual Customer Support Provides Personalization, Cost Savings, and Insights

Market Opportunity Perspectives from Interviews with Lifesize and IrisCX
Ron Westfall

HPE and VAST Data Join Forces to Launch HPE GreenLake for File Storage

Futurum’s Ron Westfall examines why the new HPE GreenLake for File Storage offering, fueled by VAST Data DASE architecture capabilities, can provide the intuitive cloud experience vital to simplifying file data management for enterprise IT. By streamlining deployment, easing file share creation, and unifying storage management through a single cloud console, HPE is poised to assure the self-service cloud experience can be accessible from anywhere, on any device, and unhampers enterprise IT workforces from time-consuming complex tasks and focus on delivering strategic business value.
tweiss@futurumresearch.com

GlobalFoundries Partners with Georgia Tech on Chip Research

Futurum analyst Todd R. Weiss shares his insights as GlobalFoundries partners with Georgia Tech on semiconductor research and education to help the chip maker prepare and train its next generation of skilled employees for jobs in the high-demand semiconductor industry.
Shelly Kramer

Adobe Experience Platform Built on Microsoft Azure Unifies Priorities of the CTO and CMO in Order to Drive Business Growth

Futurum's Shelly Kramer explores how the Adobe Experience Platform built on Microsoft Azure serves to unify the priorities of the CTO and CMO, which ultimately facilitates the ability to serve up better customer experiences — and that’s what it’s all about.
Shelly Kramer

Webex Announces Webex Meetings on iPad Support for Multiple Windows and Stage Manager

Futurum’s Shelly Kramer takes a look at the two new features Webex has announced for Webex Meetings on iPad, including Multiple Windows and Stage Manager, which are designed to support something we all need: the ability to multitask while collaborating more effectively.
Shelly Kramer

Cisco Announces Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center

Futurum principal analyst Shelly Kramer covers the recent announcement of the Microsoft Teams certification of Cisco Board Pro and Webex contact Center advancing interoperability with Microsoft Teams.
tweiss@futurumresearch.com

IBM and Wasabi Collaborate with the Boston Red Sox Helping the Team Score the Benefits of Deep Data Insights

Futurum analyst Todd R. Weiss describes how the Boston Red Sox score deep data insights from IBM and Wasabi as the Sox bring together IBM Cloud Satellite and Wasabi data storage services to boost the team’s operations at legendary Fenway Park.
B2B CX
Keith Kirkpatrick

Applying Technology to Support Better B2B Interactions

Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
Steve Vonder Haar

Eye on Business Video Interview with Garrett Gladden, SVP of Product & Development for Kollective Technology

On this episode of “Eye on Business Video,” Garrett Gladden - Senior Vice President of Product & Development for Kollective Technology – stopped by to discuss the increasingly important role that video networking solutions – called “enterprise content distribution networks” (or ECDNs) – are playing as more organization seek to develop a comprehensive strategy for getting the most from video streaming behind the corporate firewall.
Shelly Kramer

What Makes Partner Ecosystems So Critical in Today’s Business Environment: A Conversation with Five9’s Thomas John

In this episode of the Futurum Tech Webcast, Futurum’s Shelly Kramer has a conversation with Thomas John, VP of Partner Sales International for Five9, exploring the role that partner ecosystems are playing in business success today and getting some insights on how John and the Five9 team are able to deliver CCaaS in various industries across the European region.
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