The News: As part of the Cisco and Microsoft partnership, Cisco announced that Cisco Board Pro has received Microsoft Teams certification, enabling users to effortlessly switch between the two platforms. In addition, Cisco Webex Contact Center has also received Microsoft Teams certification, which allows it to integrate with Teams’ chat and calling functions. Read more from Cisco.
Cisco Announces Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center
Analyst Take: Collaboration tools have become essential in today’s digital hybrid world, allowing teams to work together seamlessly regardless of their location. Cisco and Microsoft, two of the biggest players in the collaboration space, have recently joined forces to advance interoperability between their platforms, Cisco Board Pro and Microsoft Teams. Extending the interoperability of Cisco’s hardware and software portfolios provides customers with seamless, connected experiences that can be customized to best suit their needs.
As part of the partnership, Cisco Board Pro has received Microsoft Teams certification, enabling users to effortlessly switch between the two platforms. This integration allows users to leverage the best of both platforms and access a range of features, including video conferencing, whiteboarding, and screen sharing, without the need to switch between tools constantly.
The integration between Cisco Board Pro and Microsoft Teams is expected to provide a more streamlined communication experience for users, allowing teams to collaborate more efficiently and effectively. With the Microsoft Teams certification, Cisco Board Pro becomes an even more powerful tool, offering more flexibility to users and further enhancing their productivity.
Customer benefits include:
- Advanced, AI-powered collaboration features
- Fully-featured meetings
- Simplified device management for IT
Cisco’s Webex Contact Center has also received Microsoft Teams certification allowing it to integrate with Microsoft Teams’ chat and calling functions. This integration enables agents to handle customer inquiries through Teams’ chat and calling functions, providing a seamless experience for both customers and agents. Through the integration with Microsoft Teams, the Webex Contact Center can provide a more personalized and efficient customer service, resulting in a better customer experience.
Customer benefits include:
- Enhanced collaboration capabilities
- Centralized management features
Cisco and Microsoft’s collaboration to advance interoperability between Cisco Board Pro and Microsoft Teams is a significant step forward for businesses looking to streamline their communication and collaboration processes. The certification of Cisco Board Pro and Webex Contact Center with Microsoft Teams enables users to leverage the best features of both platforms, making collaboration more efficient and effective.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.
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Image Credit: Webex
Author Information
Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”
