A Look at Workhuman’s Platform Including Workhuman iQ and Inclusion Advisor
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from a recent demo of Workhuman’s rewards and recognition platform, particularly its unique features such as the Inclusion Advisor and the upcoming Workhuman iQ App.
New Enhancements with Virtual Assistants, Self-Service, Learning Personalization, and Analytics
Sherril Hanson, Senior Analyst at The Futurum Group discusses isolved’s extended AI capabilities designed to support productivity, performance, and predictability with Geoff Webb VP of Solution Strategy.
Generative AI Tools Can Deliver Significant Benefits to Contact Centers, But Agent Training Is a Must
Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent training to get the most out of generative AI tools aimed at contact center workers.
Sherril Hanson, Senior Analyst at The Futurum Group covers recently released research from IFS showing current telco challenges and some of the technologies that communication service providers plan on adopting to solve them.
